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Personal Assistant to General Manager

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Hilton

Aug 9, 2024

Applications are closed

  • Job
    Full-time
    Junior Level
  • London

Requirements

  • Two years similar experience
  • Strong organization skills, multi-task oriented and good time management
  • Ability to read, listen and communicate effectively in English and in writing, using correct grammar, spelling and sentence structure
  • Prepare official correspondence on behalf of management to both internal and external communications verbally and in writing
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy
  • In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom
  • Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

Responsibilities

  • Administrative Support: Provide comprehensive administrative support to the General Manager, including managing calendars, scheduling appointments, handling correspondence, preparing draft responses and expense submissions. Arrange travel itineraries and accommodations for the General Manager.
  • Communication: Serve as a liaison between the General Manager and hotel staff, guests, and external stakeholders.
  • Documentation: Prepare and/or collate reports, presentations, and other documents as needed. Ensure that all documentation is accurate and professionally presented. Collate slides for the Operations meeting and share with all departments ahead of the weekly meeting.
  • Coordination: Coordinate meetings as and when required. Organise and attend the weekly Operations meeting.
  • Confidentiality: Handle sensitive information with the utmost discretion and maintain confidentiality at all times.
  • Project Management: Support the General Manager with various projects, ensuring deadlines are met and objectives are achieved.
  • Office Management: Order and maintain office supplies and oversee the organization and management of the Executive Office. Maintain files and equipment in orderly manner. Provide additional support and guidance to the other members of the executive team.
  • Guest Relations: Greet internal and external stakeholders as and when needed. Announce visitors and/or handles requests, as appropriate. Handle VIP bookings, informing the different departments in charge of welcoming them to ensure arrival and stay experience runs smoothly.
  • Understand the responsibilities of other sections and departments of the hotel and cooperate with them. Adhere to the hotel's security and emergency policies and procedures. Demonstrate professional attitude and behavior at all times.
  • Assist the Sr Director F&B Openings Dev&Ops Europe: 1 day per week, you will be required to support him/her. In this role, you will focus solely on submitting expenses, diary management and travel arrangements (flights, trains, cars/transfers, hotels, etc.)

FAQs

What are the working hours for the Personal Assistant to General Manager position?

The working hours are Monday to Friday from 9 AM to 5 PM.

Is there any professional development offered?

Yes, access to leadership and development programs through Hilton University is provided.

What benefits do employees receive?

Employees receive 28 days paid holiday, high-street discounts, discounts on hotel stays, team member recognition programs, and more.

How many years of experience are required for this position?

A minimum of two years of similar experience is required.

What kind of support will I provide to the General Manager?

You will provide comprehensive administrative support, manage calendars, handle correspondence, arrange travel, and assist with project management.

Will I be required to handle sensitive information?

Yes, you will need to handle sensitive information with the utmost discretion and maintain confidentiality at all times.

What is the procedure for applying for this job?

Interested applicants should ensure they meet the eligibility criteria to live and work in the United Kingdom and prepare necessary documentation for the interview stage.

Is there a requirement to assist anyone else in the hotel?

Yes, once a week, you will be required to assist the Senior Director of F&B Openings Dev&Ops Europe with expenses, diary management, and travel arrangements.

Are uniforms provided for this position?

Yes, uniforms are provided and laundered complimentary.

What qualities are important for this role?

Strong organizational skills, the ability to multitask, effective communication skills, and the capacity to handle internal and external customers with patience and tact are essential for this role.

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Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay

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