Personal Banker

Barclays

Sep 18

Applications are closed

Job
Full-time
Entry & Junior Level
Customer Relations
Banking & Finance
Pune

Requirements

Excellent Communication
Deep understanding of Customer Service (Voice Process)
“Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.”
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Responsibilities

- To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
- Collaboration across multiple digital channels to personalise each interaction with a customer.
- Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
- Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
- Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
- Support teams within the business operations function as needed, including risk management, compliance and collections.
- Comply with all regulatory requirements and internal policies related to customer care.
- To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

FAQs

What is the main purpose of the Personal Banker role?

The main purpose of the Personal Banker role is to provide resolutions for customer queries and issues, personalising each interaction through the use of multiple communication channels.

What key skills are required for this position?

Key skills required for this position include excellent communication and a deep understanding of customer service, particularly in a voice process environment.

Will I be assessed on any specific skills during the application process?

Yes, you may be assessed on critical skills relevant for success in the role, such as communication, risk and controls, change and transformation, business acumen, strategic thinking, and client relations.

Are there any specific legal requirements for this role?

Yes, Barclays is required by law to confirm that you have the legal right to work in any role you apply for, and you must disclose your visa status accurately during the application.

What are the main accountabilities of a Personal Banker?

Main accountabilities include collaboration across multiple digital channels, enhancing the bank's digital capabilities, providing exceptional customer service, supporting internal stakeholders, and ensuring compliance with regulatory requirements.

What are the expectations for analysts in this position?

Analyst expectations include executing work requirements, checking the work of colleagues, providing specialist advice, managing risk, building relationships, and communicating sensitive information effectively.

How does the Personal Banker role contribute to the broader business?

The role supports collaboration across teams to meet client needs and expectations, contributing to the overall objectives and success of the broader sub-function.

What values are expected to be demonstrated by all colleagues?

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.

Barclays

Barclays is a British multinational bank offering personal, corporate, and investment banking services worldwide.

Finance

Industry

10,001+

Employees

1690

Founded Year

Mission & Purpose

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.