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Platform Engineer, Managed Operations

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Amazon

14d ago

  • Job
    Full-time
    Mid Level
  • Software Engineering
    Engineering
  • Dublin

AI generated summary

  • You need 3+ years in software development, Linux, and cloud support; troubleshooting skills; scripting experience; knowledge of network fundamentals; on-call availability; and AWS experience.
  • You will oversee the ESC launch, collaborate with global teams, enhance operations, improve service performance, manage incidents, and support AWS services while addressing customer security needs.

Requirements

  • 3+ years of experience in software development or related field with proficiency in at least one modern programming language such as Java, Typescript, Python, or Ruby
  • 3+ years of experience with Linux, using the command line and basic administration, and computer networking fundamentals
  • Able to troubleshoot at all levels, from network to operating systems to software applications
  • Experience supporting cloud systems or other services. Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems
  • Fluency in written and spoken English is required
  • Successful applicants must have the legal right to work in Ireland
  • This position involves On-call responsibility
  • Excellent communication and problem-solving skills across languages
  • Experience operating 24x7 high-availability, distributed software applications and performance tuning software applications and optimizing fleet utilization
  • Strong understanding of network fundamentals (DNS, DHCP, TCP/IP, routing, load balancing, load shedding) and experience with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar)
  • Experience scripting operating system tasks in Bash, Python, etc. and with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)
  • Experience operating services in AWS

Responsibilities

  • - Overseeing the launch of the ESC in 2025
  • - Working closely with global AWS teams
  • - Influencing the evolution of AWS services and technology
  • - Collaborating with technology leaders
  • - Contributing to the enhancement of day-to-day operations
  • - Ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC
  • - Participating in “on-call” rotations to resolve incidents occurring out-of-hours
  • - Delivering scalable services and ensuring a high-availability experience for EU customers
  • - Supporting the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS
  • - Balancing the day-to-day operations of AWS’ software systems with long-term software engineering to reduce operational toil
  • - Engaging with AWS customers who require specialized security solutions for their cloud services

FAQs

What is the minimum experience required for this role?

A minimum of 3+ years of experience in software development or a related field is required.

Which programming languages should candidates be proficient in?

Candidates should be proficient in at least one modern programming language such as Java, Typescript, Python, or Ruby.

Is experience with Linux necessary for this position?

Yes, candidates must have at least 3+ years of experience with Linux and basic administration.

What kind of troubleshooting skills are expected?

Candidates should be able to troubleshoot at all levels, from network issues to operating systems and software applications.

Is experience with cloud systems important for this role?

Yes, experience supporting cloud systems and proficient troubleshooting of performance, reliability, or availability issues is required.

Will there be on-call responsibilities in this position?

Yes, this position involves participating in on-call rotations to resolve incidents occurring out-of-hours.

What teams will I be working with in this role?

You will collaborate closely with global AWS teams and technology leaders to enhance operations and services.

What is the overarching goal of this position?

The goal is to deliver scalable services and ensure a high-availability experience for EU customers with AWS services.

Are there any language requirements for this role?

Yes, fluency in written and spoken English is required.

Does AWS provide relocation support?

Yes, Amazon will provide relocation support for successful applicants relocating within the European Union.

Does AWS support diverse experiences in applicants?

Yes, AWS values diverse experiences and encourages candidates to apply even if they do not meet all preferred qualifications.

What type of working environment does AWS promote?

AWS promotes an inclusive team culture and values work-life harmony, aiming for flexibility in the working culture.

Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.