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Policy Enforcement Manager, Hate Speech, Trust and Safety

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Google

Aug 20, 2024

Applications are closed

  • Job
    Full-time
    Mid Level
  • Dublin

Requirements

  • Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience in operations such as trust and safety, scaled operations, intelligence analysis, or organizational optimization.
  • Experience in three of the following areas: program management, policy analysis, policy implementation, operations management, escalation management, or stakeholder management.
  • Experience in data analysis and spreadsheet software.
  • Preferred qualifications:
  • Experience in content policy, anti-abuse, and reviewing online content.
  • Experience in identifying abuse trends or working in news or policy.
  • Experience in SQL.
  • Ability to build relationships with cross-functional partners across geographies and use data to drive strategy and business action.
  • Excellent written and verbal communication skills with the ability to confidently brief executives.
  • Excellent problem solving and critical thinking skills with attention to detail in an ever-changing environment.

Responsibilities

  • - Track and monitor performance against key metrics, turning data into digestible and actionable stories for cross-functional teams.
  • - Manage content escalations, providing data and content-driven insights and implementing solutions.
  • - Research and stay up-to-date on key trends and suspicious patterns across policy areas. Ensure effective implementation of policy by drafting guidelines for reviewers.
  • - Oversee enforcement quality across policy areas, including calibrations with vendor teams. Work cross-functionally, think strategically, and keep the users safe while protecting free speech.
  • - Provide operational and policy expertise to our Product, Engineering, and User Experience teams. Support the development of automated enforcement solutions.

FAQs

What qualifications are required for the Policy Enforcement Manager position?

The minimum qualifications include a Bachelor's degree or equivalent practical experience, 4 years of experience in operations related to trust and safety, intelligence analysis, or organizational optimization, and experience in program management, policy analysis, policy implementation, operations management, escalation management, or stakeholder management. Additionally, experience in data analysis and spreadsheet software is required.

What are the preferred qualifications for this role?

Preferred qualifications include experience in content policy, anti-abuse, reviewing online content, identifying abuse trends, working with news or policy, proficiency in SQL, and strong relationship-building skills across cross-functional partners. Excellent written and verbal communication skills and problem-solving abilities in a dynamic environment are also preferred.

What are the primary responsibilities of a Policy Enforcement Manager?

Responsibilities include tracking and monitoring performance against key metrics, managing content escalations, researching trends across policy areas, overseeing enforcement quality, and providing operational and policy expertise to cross-functional teams.

What type of content will I be reviewing in this role?

In this role, you will review graphic, controversial, and offensive video content to ensure compliance with YouTube's Community Guidelines, considering cultural and political sensitivities.

What does the Trust & Safety team focus on?

The Trust & Safety team focuses on making YouTube a safe platform for users, enhancing the YouTube experience, building internet safety, and protecting free speech in the digital world.

Is the company committed to diversity and equal opportunity?

Yes, Google is proud to be an equal opportunity workplace and an affirmative action employer, committed to equal employment opportunity regardless of various factors such as race, color, religion, sex, and more.

Will I have the opportunity to work with cross-functional teams?

Yes, as a Policy Enforcement Manager, you will work closely with teams from Policy, Enforcement, Product, Engineering, Tools, and Legal to implement policies and address content-related issues.

Do I need experience in data analysis for this job?

Yes, experience in data analysis and familiarity with spreadsheet software are part of the minimum qualifications for this position.

What types of trends will I need to research in this role?

You will need to research key trends and suspicious patterns across various policy areas, helping ensure effective policy implementation.

Does this position require experience in SQL?

Yes, experience in SQL is one of the preferred qualifications for the Policy Enforcement Manager role.

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