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Port Agent

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Inchcape Shipping Services

12d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Logistics
  • Southampton
  • Quick Apply

AI generated summary

  • You should have a maritime background, customer service experience, strong communication skills, a full UK driving license, and be eligible to work in the UK without sponsorship. Ready for rotating shifts?
  • You will provide port services, manage documentation, keep stakeholders updated, coordinate vessel needs, and maintain records of port operations and tariffs.

Requirements

  • Driven and ambitious to further a career in the maritime sector in an operations role
  • Prior port agency experience or a background or education in the maritime, shipping or logistics field is desirable
  • Experience of working in a customer service facing role
  • Have strong communication and leadership capacities with a hands-on attitude
  • Ability to prioritise workload to meet strict timelines calmly
  • Excellent time management skills; multi-tasking in a fast-paced pressured environment
  • Eligibility to work in the UK without needing employer sponsorship
  • Full UK Driving License
  • Willing to participate in a rotating shift pattern as follows:
  • 12 hour shifts 0600-1800 / 1800-0600
  • 2 days, 2 night then 4 days off
  • Work this rotation 3 times and then 10 days off
  • The above will include weekends and public holidays

Responsibilities

  • Ensure outstanding port agency services are rendered to all customers, ensuring operational and financial KPI’s are met or exceeded.
  • Board vessels as/when business needs dictate.
  • Prepare proforma port and husbandry costs and request pre-funding from customer as required.
  • Manage the booking of port services and the pre-arrival documentation process between vessel, port/terminal and government authorities.
  • Keep customer and all stakeholders updated with berthing and sailing prospects and provide real time progress reports when vessels are in port and working cargo.
  • Prepare cargo and customs documentation as required.
  • Coordinate husbandry services for vessel, including but not limited to crew changes, technicians and ship visitors, spares, provisions, Cash to Master, bunkers, fresh water and the off-load of garbage.
  • Maintain up-to-date records of port, terminal and berth information, restrictions and tariffs.

FAQs

What is the job title for this position?

The job title is Port Agent, specifically a Senior Agency Operator in the Fawley team.

What are the working hours for this role?

The role requires a rotating shift pattern, specifically 12-hour shifts from 0600-1800 or 1800-0600.

Is visa sponsorship available for this position?

No, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require it.

What are the eligibility requirements to apply for this position?

Candidates must be eligible to work in the UK without needing employer sponsorship, and must possess a full UK driving license.

What type of experience is desired for this role?

Prior port agency experience or a background/education in the maritime, shipping, or logistics field is desirable, along with experience in a customer service facing role.

What benefits can employees expect?

Employees can expect a competitive salary including shift allowance, life assurance cover, a contributory company pension scheme, and various discounts among other benefits.

What kind of career development opportunities are available?

There are opportunities for career development and progression, including financial support to complete ICS Shipping qualifications and travel to other Inchcape port locations across the UK.

What are the main responsibilities of the Port Agent?

Key responsibilities include providing outstanding port agency services, managing booking of port services, preparing documentation, coordinating husbandry services, and maintaining records of port information.

Is weekend work required for this position?

Yes, the rotating shift pattern includes working weekends and public holidays.

How does Inchcape Shipping Services view diversity and inclusion?

Inchcape is an Equal Opportunities Employer and values equality, diversity, and inclusion, recognizing that diverse perspectives are crucial to their success.

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Inchcape Shipping Services

Connect to a Smoother, Smarter, Ocean.

1001-5000
Employees
1847
Founded Year

Mission & Purpose

Global trade has always depended on the port and since 1847 Inchcape Shipping Services has provided the local knowledge and means to deliver port calls that enable business to ship smoothly and trade successfully. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 247 proprietary offices, across 60 countries and a team of more than 3,000 committed professionals. Our unique geographical footprint means we can offer customers a full range of services, delivered safely, transparently and with exceptional service wherever they are in the world. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organisations. Through the real-time port data and information generated by our global network, coupled with investments in technology, we provide market and port intelligence that allows our customers to focus on their core business and make informed decisions.