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Post Office Manager - Ealing, London

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Co-op

11d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • London

AI generated summary

  • You must have post office management experience, strong customer service skills, team leadership, knowledge of Horizon systems, good communication, budgeting focus, and community passion.
  • You will lead a team, ensure compliance, report on finances, drive growth, model customer service, foster community relations, and collaborate with food store colleagues.

Requirements

  • previously worked in a post office, managing legal compliance
  • previous experience of working in a fast-paced customer service environment, preferably in retail
  • proven experience managing or supervising a team, focusing on development and performance
  • knowledge of Horizon system e.g. cash and stock control systems and workforce planning tools
  • strong communication and organisation skills
  • a focus on continuous improvement whilst managing a budget
  • a real passion for working with the local community

Responsibilities

  • develop, lead and inspire a team of post office clerks
  • make sure the branch is safe, legal and operational, complying with all legal compliance regulatory procedures and processes
  • report on balance, cash and sales
  • drive commercial growth, engaging the team and communicating performance
  • role model what great customer service looks like to our colleagues
  • build enthusiasm with your team and help develop external relationships and involvement in the local community
  • support and build strong working relationships with colleagues in the food store

FAQs

What is the location of the Post Office Manager position?

The position is located at Pitshanger Lane, London, W5 1QP.

What is the salary for the Post Office Manager role?

The salary for the Post Office Manager role is £27,500 per annum plus great benefits.

What key responsibilities does the Post Office Manager have?

The Post Office Manager is responsible for developing and leading the team of post office clerks, ensuring compliance with legal and operational standards, reporting on cash and sales, driving commercial growth, and fostering strong relationships within the local community and food store colleagues.

What experience is required for this role?

Candidates should have previous experience working in a post office, managing legal compliance, experience in a fast-paced customer service environment (preferably in retail), and proven experience in managing or supervising a team.

Are there any specific skills required for this position?

Yes, candidates should possess strong communication and organization skills, knowledge of the Horizon system (cash and stock control), and a focus on continuous improvement while managing a budget.

What benefits does the Co-op offer to Post Office Managers?

Co-op offers benefits including an annual bonus based on personal and business performance, a pension with up to 10% employer contributions, 28 days holiday (rising to 31 with service), discounts on Co-op branded products, and services to support physical, mental, and financial wellbeing.

Is this role inclusive for individuals with disabilities?

Yes, Co-op actively builds diverse teams and welcomes applications from everyone, including individuals with disabilities. Reasonable adjustments can be made during the recruitment process according to their needs.

What is the application process for this position?

As part of the application process, candidates will need to complete two online assessments, which will take around 20 minutes to complete.

Can I apply if I have not previously worked in a post office?

While previous experience in a post office is preferred, candidates with strong retail management experiences and relevant customer service skills may also be considered.

When is the closing date for applications?

The vacancy may be removed before the scheduled closing date, so it is advised to apply as soon as possible.

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Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.