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Prada Senior Client Advisor - Heathrow

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • London

AI generated summary

  • You must have a passion for sales, luxury fashion, and art/design, possess excellent communication skills, build lasting client relationships, work well in a team, and be fluent in English. Additional languages are a plus.
  • You will provide excellent customer service, build client relationships, cross-sell products, stay updated on fashion trends, handle complaints, maintain store standards, and ensure security measures are in place to prevent theft.

Requirements

  • Passion for human relations and sales
  • Problem solving, curiosity and interest in luxury/fashion, art and design
  • Experience of building a long-lasting relationship with clients
  • Being able to work in team as well as alone
  • Excellent communication and interpersonal skills
  • Passion and knowledge of the managed product category
  • Fluent spoken English expected, additional language a plus

Responsibilities

  • Welcome and serve the customer providing an excellent in-store experience at all times.
  • Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
  • Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
  • Ensure to be up-to-date knowing fashion trends and competitors.
  • Prove Brand and product knowledge.
  • Deal effectively with customer complaints by liaising with the line manager when necessary.
  • Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
  • Contribute to ensure a high level of security and is attentive to prevent product thefts.

FAQs

What is the main responsibility of a Prada Senior Client Advisor at Heathrow?

The main responsibility of a Prada Senior Client Advisor at Heathrow is to maximize sales performance by fostering relationships with customers, developing their brand loyalty, providing a unique experience in the store, and guiding the client into the Prada world.

What skills are required to be successful in this role?

Skills required for success in this role include a passion for human relations and sales, problem-solving abilities, curiosity and interest in luxury/fashion, art and design, experience in building long-lasting client relationships, excellent communication and interpersonal skills, and a strong knowledge of the managed product category.

How can a Prada Senior Client Advisor contribute to the overall success of the store?

A Prada Senior Client Advisor can contribute to the overall success of the store by welcoming and serving customers with an excellent in-store experience, maintaining and developing client relationships, maximizing sales opportunities through cross-selling, staying up-to-date on fashion trends and competitors, ensuring high levels of security, and maintaining the shop floor and visual displays to high standards.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Pioneer of a dialogue with contemporary society across diverse cultural spheres and an influential leader in luxury fashion, Prada Group founds its identity on essential values such creative independence, transformation, and sustainable development, offering its brands a shared vision to interpret and express their spirit. The Group owns some of the world’s most prestigious luxury brands, Prada, Miu Miu, Church’s, Car Shoe, the historic Pasticceria Marchesi and Luna Rossa, and works constantly to enhance their value by increasing their visibility and appeal. The Group designs, manufactures and distributes ready-to-wear collections, leather goods and footwear in more than 70 countries through a network of 612 stores as well as e-commerce channels, selected e-tailers, and department stores around the world. The Group, which also operates in the eyewear and fragrances sector through licensing agreements, has 24 owned factories and approximately thirteen thousand employees. The company is listed on the Hong Kong Stock Exchange as 1913.HK.