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Principal Program Manager, Partner Engagement and Inclusion

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Zillow

Oct 26

  • Job
    Full-time
    Expert Level
  • Government & Politics
    Real Estate & Property
  • Quick Apply

AI generated summary

  • You have experience in urban planning or real estate, excel at data-driven decision-making, possess strong communication and project management skills, and prioritize empathy and inclusion.
  • You will drive DEIB strategies, assess partner success, provide training, enhance frameworks, analyze trends, and improve engagement for historically marginalized customers in housing.

Requirements

  • Experienced in urban planning and/or real estate industry with time spent focused on and serving home buyers and renters historically marginalized in the industry
  • Comfortable engaging with teams, strategic and operational leaders and suppliers to influence decisions based on data and user research
  • Comfortable presenting and facilitating trainings, workshops, and focus groups
  • Able to explain and show strength in accessibility and inclusion issues and eager to transfer your expertise appropriately
  • A trusted advisor who operates with complete independence and often focuses on areas where the strategy has not yet been defined
  • You have strong discernment and strive to understand how our business works and grasp complexities and connections among problems or issues, able to prioritize initiatives that will have the greatest impact on success
  • A connector who thoughtfully considers how events, challenges, new information, and decisions may impact or connect to others
  • A leader with vision who identifies and tests new mechanisms, and tools. You drive broad adoption and also client-team execution
  • Someone who practices discretion and maintains confidentiality while exercising good judgment, tact, and poise in handling highly sensitive and confidential information and tense or complicated situations
  • Critical thinking: Ability to develop and adjust DEI strategy to address the changing needs of the business. Able to lead with a clear, compelling vision
  • Consulting/Influencing: Practices constructive inquiry and ability to influence leaders without rules
  • Communication skills: Able to communicate what we are doing and why we are doing it visually and verbally and to guide conversations and credibly present ideas and recommendations at all levels within the organization
  • Analytical skills: Able to distill data down to key insights that enable great decision-making
  • Project Management: Strong project management and organizational skills required to thrive in a fast-paced environment
  • Business sense: Strives to understand how our business works, and grasps complexities and connections among problems or issues, able to prioritize initiatives that will have the greatest impact on success
  • Discretion & Confidentiality: Ability to exercise discretion, judgment, tact, and poise in handling highly sensitive and confidential information
  • Process management/using technology: Ability to create and refine processes as necessary. Evaluates and recommends new tools and technology as needs evolve
  • Connector: Thoughtfully considers how events, challenges, new information and decisions may impact or connect to others
  • Empathy: Ability to listen and help others feel heard, understanding multiple points of views and being a vehicle for helping others understand and learn other views

Responsibilities

  • Help decision-makers and partners across Zillow Group understand the distinct advantages of designing for and serving customers who have been historically excluded or marginalized from the housing and rental industry
  • Assess, evaluate, identify gaps, coach, and develop metrics in partnership with Finance, Strategic Planning & Operations, Business Teams, and People Analytics to measure Partner Success with the lens of socio-cultural market changes and DEIB strategy
  • In partnership with consumer marketing and branding teams, provide guidance on partner onboarding, training, development, and assessment
  • Champion DEIB through strong relationships with senior leaders and partner success teams
  • Use data, research and statistics in partnership with people analytics to develop business-specific frameworks with the intent to enhance DEIB capabilities across partner success teams to meet strategic priorities tied to the emerging majority customers
  • Conduct recurring reviews of current policies in place for partner success ensuring DEIB strategy is applied
  • Collaborate with internal teams to align third party partner engagement with DEIB goals and strategies to support an education/training model
  • Collect feedback from third-party partners to continuously improve DEIB engagement and support services
  • Stay informed about industry trends, regulations, and standard methodologies related to fair housing, discrimination laws, Realtor education, and social-cultural change
  • Identify, analyze, and communicate DEI trends, standard methodologies, and strategic frameworks that will impact and support the business
  • Provide data, research, and insights to develop industry-leading practices, frameworks and third-party partner support solutions for Zillow’s Supplier Diversity Program

FAQs

Is this position remote?

Yes, this role is categorized as a remote position, allowing employees to work from any physical location of their choice within the U.S.

What is the salary range for this position?

The standard base pay range for this role in certain states is $127,100.00 - $203,000.00 annually, with actual amounts varying based on experience, performance, and location.

What kind of experience is required for this role?

Candidates should have experience in urban planning and/or the real estate industry, particularly focusing on serving home buyers and renters from historically marginalized communities.

What are the key responsibilities of the Principal Program Manager, Partner Engagement and Inclusion?

Responsibilities include assessing socio-political and cultural changes, designing and delivering programs for agent partners, championing DEIB initiatives, and collaborating with various teams to enhance DEIB capabilities across partner success teams.

What skills are essential for success in this role?

Key skills include critical thinking, consulting and influencing, strong communication, analytical skills, project management, discretion and confidentiality, process management, and empathy.

How does Zillow Group approach diversity, equity, inclusion, and belonging (DEIB)?

Zillow Group is committed to fostering an inclusive environment and actively seeks to support historically marginalized and underserved communities through strategic initiatives and partnerships.

Will I have the opportunity to influence decisions and strategies in this role?

Yes, this position involves engaging with teams and leaders to influence decisions based on data and user research, as well as shaping initiatives tied to DEIB.

Is prior experience working with third-party partners required?

While not explicitly stated, having experience collaborating with third-party partners to align engagement with DEIB goals would be beneficial.

Can I review the Proprietary Rights Agreement before accepting a job offer?

Yes, applicants can request a copy of the Proprietary Rights Agreement from their recruiter prior to receiving an offer.

What benefits does Zillow Group offer to employees?

Zillow Group offers comprehensive medical, dental, and vision coverages, as well as parental leave, family benefits, retirement contributions, and paid time off.

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Zillow

Reimagining real estate to make it easier than ever to move from one home to the next.

Real Estate
Industry
5001-10,000
Employees
2006
Founded Year

Mission & Purpose

Zillow is an online real estate marketplace that provides users with tools to buy, sell, rent, and finance homes. It offers detailed property listings, home value estimates, and connects users with real estate professionals. Zillow’s ultimate mission is to empower consumers with the information and resources they need to make smarter real estate decisions. Its purpose is to simplify the real estate process by making data more accessible, fostering transparency, and helping people navigate the complexities of property transactions with ease.