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Principal UX Designer, Amazon Connect



4d ago

  • Job
    Expert Level
  • Design
  • Seattle

AI generated summary

  • You must have extensive design experience with various tools like Sketch and InVision, expertise in UI and IA best practices, and a track record of successfully leading design projects from strategy to execution. Communication and strategic thinking skills are a must.
  • You will lead a talented team to drive design excellence, inspire innovation, collaborate across teams, and foster a diverse and inclusive working environment at Amazon Connect.


  • Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, Axure, Keynote, and InVision
  • Experience with best practices for User Interface Design, Information Architecture, and Interaction Design
  • Experience in life cycle design projects from design strategy through execution
  • Experience designing large-scale systems and applications
  • Experience providing and effectively communicating strategic and tactical recommendations based on data
  • Preferred qualifications:
  • 12+ years of design experience


  • Drives a high level of focus and excellence with a talented and opinionated team
  • Leads with passion and conviction, with the innate ability to inspire others to feel the same
  • Raises the bar on design quality while also driving operational excellence needed for design to succeed at scale
  • Exhibits excellent judgment in negotiating challenging issues that drive product progress
  • Communicates effectively within the team, across peer groups, and upwardly to senior leadership levels
  • Plays a visible and driving role in the Design community at large, with unique ideas on creative process, problem-solving, design leadership, and similar areas
  • Defines, develops, and socializes a clear vision for design innovation and big thinking, while maintaining speed of delivery
  • Cultivates a culture of using data and customer insights to confidently defend design solutions with senior leaders
  • Applies systems-level design thinking to drive scalable solutions from the team
  • Develops processes and identifies opportunities for improvement to drive quality and efficiency, enabling the team to achieve more than they otherwise could
  • Supports a multi-disciplinary team, serving as a role model, mentor, and motivator in creating a diverse and inclusive working environment


What are the key responsibilities of a Principal UX Designer at Amazon Connect?

The key responsibilities include driving excellence within the design team, inspiring others, raising the bar on design quality, negotiating challenging issues, communicating effectively within and across teams, playing a visible role in the design community, defining a clear vision for design innovation, using data and customer insights to defend design solutions, applying systems-level design thinking, developing processes for efficiency, and supporting a diverse and inclusive working environment.

What are the basic qualifications needed for the Principal UX Designer role?

Basic qualifications include experience with design and prototyping tools, best practices for User Interface Design, Information Architecture, and Interaction Design, life cycle design projects, designing large-scale systems and applications, and providing strategic recommendations based on data.

What are the preferred qualifications for the Principal UX Designer role?

Preferred qualifications include having 12+ years of design experience.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.