FAQs
What is the main purpose of the Principal UX Research - Ops role?
The main purpose of the role is to build and lead the UX Research Operations function at Amadeus-TRD, enhancing UX Research operational systems to provide product-makers with self-serve tools for high-quality insights.
What are the key responsibilities associated with this position?
Key responsibilities include defining a world-class operations team, advocating for user-centricity, instituting user-centric research practices within the Product Lifecycle Process, promoting research processes and tools, and managing team development.
What type of experience is required for this position?
Relevant proven experience in managing research programs for digital products, particularly for mobile and web, is required. Experience with B2B products is a strong plus.
What is the expected outcome by the end of 2026 for the UXR culture within the organization?
By the end of 2026, the goal is to achieve full proficiency in UXR culture and practices at scale in TRD, equipping product-makers with research tools and knowledge.
Is there an aspect of team management involved in this role?
Yes, the role involves team management, including selection and hiring, attraction and retention of talent, providing guidance, conducting performance reviews, and managing responsibilities.
Are there any specific methods for promoting user-centricity within the business domains?
The role involves advocating for user-centricity by promoting the Science behind human factors, establishing consistent research processes, and ensuring widespread adoption by relevant stakeholders.
Will the UX Research Operations personnel have a specific reporting structure?
Yes, UXR Ops-related personnel will sit in Product Management transversally, with the UX Ops team reporting to the Principal UX Research - Ops position.
What qualifications are important for showcasing a candidate's skills in UX Research?
An online portfolio or proven examples of delivered work that demonstrate a candidate's results, process, and thinking about UX Research and product design are important qualifications.
Does Amadeus value diversity and inclusion in its hiring practices?
Yes, Amadeus aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry, fostering a culture of belonging and attracting talent from all backgrounds.
Is the company an equal opportunity employer?
Yes, Amadeus is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to protected characteristics.