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Sofitel

15d ago

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Dubai
  • Quick Apply

AI generated summary

  • You need 3-4 years UAE PRO experience, a valid UAE driving license, strong English and Arabic skills, computer literacy, and excellent communication and organizational abilities.
  • You will manage visas and permits, track expirations, liaise with departments, ensure compliance with laws, handle employee formalities, and assist with government matters.

Requirements

  • Experience: Minimum of 3-4 years of UAE experience as a PRO, with a strong understanding of UAE labor laws, visa regulations, and government procedures.
  • Driving License: Valid UAE driving license is required.
  • Skills: Strong communication, organizational, and problem-solving skills. Ability to handle confidential information with integrity.
  • Good working knowledge of computers
  • Excellent English & Arabic communication skills; additional languages are a plus

Responsibilities

  • Process & completion of employment visas, residence visas and all Heartists’ transactions related to immigration.
  • Monitor the renewal of permits and licenses including hotel trade license, liquor trading license, chamber of commerce certificates of registration, civil defense certificate for the hotel, etc.
  • Ensure that all relevant documents are submitted periodically to the immigration / absconding employees whenever required
  • Liaise with the Hotel Nurse to ensure that Heartist who have direct contact with guests must have their Occupational Health Card.
  • Monitor the visa, UAE ID, passport, occupational health card expiration of all the employees.
  • Process entertainers permit as requested from F&B, Events departments and tenants on our account on DTCM online system.
  • Process the shisha licenses renewal via the Dubai municipality online system.
  • Update the tracking lists such as passport & visa expiry date, licenses expiry date, etc.
  • Make sure that all Heartists collect their EID once received from Emirates post office.
  • Obtain monthly reports from the immigration website to maintain all records.
  • Ensure that you maintain total confidentiality at all the time.
  • Liaise and work closely with the Talent & Culture Coordinator to ensure that forms and formats for all transactions are correct and as per standard.
  • Be up to date with regard to any changes or amendments to the prevailing laws / rules / regulations, changes in forms / formats and other procedures and keep the Talent & Culture Department advised of such changes.
  • Complete departure and exit formalities to the airport for Heartists after cancellation of visas.
  • Obtain quarterly sponsorship reports from the immigration office and tally sponsorships and re-submit to immigration office with relevant support documents.
  • Inform with official communication from the Government whenever there is a dry day or public holiday announcement.
  • Submit all receipts and expense claims to Finance Department on timely basis.
  • Participate in the filing process for each Heartist by adding all government documents and expenses form in personal file.
  • Accompany employees to the airport at the end of their contract to ensure visa cancellation.
  • Submit relevant documents periodically to the immigration office with regard to absconding.
  • Assists with all Government matters where necessary.

FAQs

What is the main role of the PRO at Sofitel Dubai Downtown?

The main role of the PRO is to process and complete employment and residence visas, manage permits and licenses, and ensure compliance with UAE labor laws and government procedures.

What are the qualifications required for the PRO position?

The qualifications required include a minimum of 3-4 years of UAE experience as a PRO, a valid UAE driving license, strong communication and organizational skills, and a good working knowledge of computers. Proficiency in English and Arabic is essential, and additional languages are a plus.

What are the key responsibilities of the PRO?

Key responsibilities include processing visas, monitoring the renewal of permits and licenses, liaising with the Hotel Nurse regarding Occupational Health Cards, managing document submissions to the immigration office, and handling exit formalities for employees.

Is experience in a specific field necessary for this role?

Yes, a strong understanding of UAE labor laws, visa regulations, and government procedures is essential for success in this role.

What skills are important for a PRO at Accor?

Important skills include strong communication, organizational, and problem-solving abilities, as well as the capability to handle confidential information with integrity.

Where can I apply for this job?

You can apply for this job by visiting the Accor careers website at https://careers.accor.com/.

Who does the PRO work closely with?

The PRO works closely with the Talent & Culture Coordinator to ensure that all forms and formats for transactions are correct and standardized.

What additional information can you provide about the workplace culture at Accor?

Accor fosters a culture that values individuality, growth, and learning, encouraging employees to write their own professional stories and embrace limitless possibilities in their careers.

Are there opportunities for growth in this role?

Yes, Accor supports employee development and learning, providing opportunities for growth and advancement within the organization.

Will the PRO need to travel for work?

Yes, the PRO may need to accompany employees to the airport for visa cancellations and handle other government-related matters as required.

Sofitel

Sofitel Art de Vivre

Travel & Leisure
Industry
10,001+
Employees
1964
Founded Year

Mission & Purpose

Sofitel Hotels & Resorts is a global ambassador of modern French luxury, where passionate travelers can indulge in chic experiences that artfully blend the essence of each destination with the brand’s French art-de-vivre spirit. Part of ALL - the Accor Live Limitless lifestyle loyalty program and with more than 120 addresses worldwide, Sofitel promises heartfelt service and luxurious settings that are modern and sophisticated; places where each and every traveler can feel like a special guest and find joie-de-vivre in daily life, the French way. The luxury brand also includes Sofitel Legend, with its five heritage addresses, where the best of past and present converge to create ultimate luxury experiences that are both timeless and elegant. Stunning architecture and culturally-rich experiences.