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Process Advisor

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Barclays

Feb 7

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Chennai

AI generated summary

  • You should have knowledge of customer care procedures, excellent written and verbal communication skills, and some previous experience in handling customer inquiries and issues.
  • You will manage HR operations, ensure compliance, handle onboarding/offboarding, maintain data accuracy, support queries, and build stakeholder relationships while enhancing controls and customer service.

Requirements

  • Understanding of customer care procedures and controls to mitigate operations.
  • Customer inquiries and issues related to products and service.
  • Should have excellent communication skill both written and verbal.
  • To thrive in this role, you will need some previous experience in.

Responsibilities

  • Take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations.
  • Follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience.
  • Delivery and execution of HR operational activities aligned with people leader and colleague journeys aligned with bank policies and regulations, including performance management, rewards, benefits and learning operations documentation, coordination, and administration.
  • On- and offboarding of new employees, (including orientation, documentation, coordination, exit interviews), knowledge transfer performance, rewards, learning operations and related administration.
  • Maintenance of colleague personal and reference data in relevant HR information systems, ensuring data accuracy and compliance with data privacy regulations, reporting and analytics.
  • Provision of guidance and support on candidate, colleague and alumni queries relating to HR policies, procedures, processes, or guidance.
  • To meet the needs of stakeholders/ customers through operational excellence and customer service.
  • Perform prescribed activities in a timely manner and to a high standard.
  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
  • Identify escalation of policy breaches as required.
  • Take responsibility for customer service and operational execution tasks.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
  • Work within well-defined procedures that may involve a variety of work routines.
  • Demonstrate an understanding of the procedures.
  • Evaluate and select the appropriate alternatives from defined options.
  • Make judgements based on the analysis of factual information.
  • Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

FAQs

What are the primary responsibilities of a Process Advisor at Barclays?

The primary responsibilities include delivering HR services, managing client service and operational execution tasks, overseeing onboarding and offboarding processes, and ensuring data accuracy in HR information systems.

What kind of experience is required for this role?

Previous experience in customer care procedures, managing customer inquiries and issues related to products and services, and excellent written and verbal communication skills is required.

Is there any leadership responsibility in this position?

No, there are no people leadership roles at this grade.

How does this role contribute to risk management?

This role involves taking ownership of managing risk and strengthening controls related to the work performed, ensuring compliance with relevant rules and regulations.

What skills are necessary to thrive in this position?

Strong understanding of customer care processes, excellent communication skills, ability to follow well-defined procedures, and making judgements based on past experiences are necessary.

What is the focus of the Process Advisor role in relation to HR services?

The focus is on delivering operational activities aligned with employee journeys, including performance management, rewards, benefits, and onboarding/offboarding processes.

How important are relationships with stakeholders and customers in this job?

Building relationships with stakeholders and customers is crucial for identifying and addressing their needs, ensuring a smooth operating process.

Are there any specific tasks related to data management?

Yes, maintaining colleague personal and reference data in HR information systems, ensuring data accuracy, and compliance with data privacy regulations are part of the responsibilities.

What are the expectations for performance in this role?

The expectations include meeting the needs of stakeholders through operational excellence, executing work requirements timely and to a high standard, and identifying and escalating policy breaches as necessary.

What values are expected to be demonstrated by all colleagues at Barclays?

Colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset to Empower, Challenge, and Drive.

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Barclays

Barclays is a British multinational bank offering personal, corporate, and investment banking services worldwide.

Finance
Industry
10,001+
Employees
1690
Founded Year

Mission & Purpose

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.