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Process Expert - MePC

  • Job
    Full-time
    Junior Level
  • Logistics
  • Manila
  • Quick Apply

AI generated summary

  • You need a Bachelor's Degree, 2 years in shipping or supply chain, Microsoft Office skills, attention to detail, and a service mindset. Open to shifts and hybrid work in Pasig City. Fresh grads welcome.
  • You will manage container routing, handle system updates, create customer-specific routing, achieve KPIs, respond to emails, and improve processes while ensuring exceptional service.

Requirements

  • Bachelor’s Degree holder.
  • Minimum of 2 years relevant experience in shipping, forwarding, supply chain operations.
  • Proficiency in Microsoft Office
  • Ability to work under pressure while adhering to standard processes.
  • Strong service mindset with sense of urgency.
  • Highly attentive to detail and critical thinker.
  • A team player, skilled in coordinating and collaborating with diverse colleagues.
  • Amenable to work in Pasig City and Hybrid set up.
  • Willingness to work in rotational shifts - morning, mid shift and graveyard shift, weekends, and holidays.
  • Open to fresh graduates.

Responsibilities

  • Providing the business customer specific products, vessel voyage, and related to products in the system. Including Business Support on vessels for distribution routing of containers.
  • Arrange direction of containers for both import and export including port assignments.
  • System updates – through MePC in both related to products via email request and calls.
  • Creating of routing based on customers' requests.
  • Achieve the established Key Performance Indicators (KPIs) as specified in the Service Level Agreements (SLAs), focusing on productivity, accuracy, and timeliness.
  • Responsible for providing prompt and effective responses to emails.
  • Manage tasks with a defined scope and moderate complexity, using independent judgment while under supervision.
  • Communicate with professionalism, empathy, and efficiency to provide exceptional service to stakeholders, fostering positive relationships and effective support.
  • Strive for service improvement by continuously reviewing processes and implementing initiatives for excellence.
  • Participates in process training and refreshers to acquire the necessary skills for performing tasks accurately.

FAQs

What is the job title for this position?

The job title is Process Expert - MePC.

What qualifications are required for this role?

A Bachelor’s Degree is required, along with a minimum of 2 years relevant experience in shipping, forwarding, or supply chain operations.

Is experience required for fresh graduates applying for this position?

No, the position is open to fresh graduates.

What skills are essential for this role?

Proficiency in Microsoft Office, a strong service mindset with a sense of urgency, attention to detail, critical thinking, teamwork skills, and the ability to work under pressure are essential.

Where is the job location?

The job is located in Pasig City.

What type of work setting is offered?

The position offers a hybrid work setup.

Are there any requirements regarding working hours?

Yes, candidates must be willing to work in rotational shifts, including morning, mid-shift, graveyard shifts, weekends, and holidays.

What support does Maersk provide for career development?

Maersk has a strong career mobility program that encourages internal moves and provides support for employees to manage their careers.

Are the employees encouraged to suggest process improvements?

Yes, employees are encouraged to strive for service improvement by continuously reviewing processes and implementing initiatives for excellence.

Does Maersk have a focus on diversity and inclusion?

Yes, Maersk is committed to a diverse and inclusive workplace and welcomes applicants from various backgrounds.

Transportation
Industry
10,001+
Employees

Mission & Purpose

Maersk is a global leader in integrated container logistics, providing comprehensive shipping and supply chain services. The company specialises in container shipping, port operations, and supply chain management, helping businesses around the world move goods efficiently and reliably. Maersk's ultimate mission is to simplify global trade and make it more sustainable, enabling businesses to connect with markets across the globe. Their purpose is to drive the global economy forward by offering seamless, end-to-end logistics solutions that reduce complexity, increase efficiency, and promote environmental sustainability in international trade.

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