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Product Analyst

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Sky

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Data
    Product
  • London

AI generated summary

  • You should have a passion for improvement, data-savvy skills, adaptability in dynamic environments, and stakeholder management experience. Proactivity, integrity, and familiarity with CRM and Agile tools are essential.
  • You will optimize business processes, manage work requests, collaborate on translations, oversee platform licensing, maintain a roadmap, and communicate updates to stakeholders.

Requirements

  • Passion for Improvement: "A keen eye for spotting customer-centric improvements and a solid understanding of successful product management.
  • Data Savvy: "Experience in leveraging data and insights to make informed decisions and recommendations.
  • Dynamic Environment Adaptability: "Enjoy working in a fast-paced, innovative environment with strong prioritisation skills and flexibility.
  • Stakeholder Management: "Proven track record of establishing successful business relationships and influencing stakeholders at all levels.
  • Proactive and Integrity: "Self-motivated to complete tasks, seek improvements, and willing to speak up on difficult issues while asking for help when needed.
  • Technical and Industry Experience: Experience with CRM platforms, Agile methodologies, and tools like Microsoft Office, Miro, Asana, Jira, and Confluence. Familiarity with Salesforce and its integration capabilities is beneficial. Experience speaking a second language is desirable for this role

Responsibilities

  • Understand the business objectives and requirements across Customer Management, localised team Operations, Digital Help, CRM and Technology teams
  • Work closely with the Service Technology team to support on business process optimisation
  • Work closely with the business stakeholders to triage and verify new work requests for product capability
  • Work closely with the Product Owner and third-party suppliers to carry out translation, translation memory and glossary updates, and to identify and implement improvements and efficiencies across our Telephony, Surveying and Knowledge platforms
  • Support on platform license procurement, liaising with finance, and tracking of utilisation to oversee planned vs actual cost
  • Support the team in updating a clear roadmap of work, planning a minimum of 6 months ahead in each product owner area
  • Communicate plans, changes and updates to the wider stakeholder network with input from Service Technology team members and the wider team

FAQs

What is the location of the Product Analyst role?

The Product Analyst role is based at our Osterley Campus.

Is knowledge of Salesforce required for this position?

Familiarity with Salesforce and its integration capabilities is beneficial for this role.

What kind of experience is needed for this job?

Candidates should have experience with CRM platforms, Agile methodologies, and tools like Microsoft Office, Miro, Asana, Jira, and Confluence.

Are there any specific educational qualifications required for this role?

The job description does not specify particular educational qualifications, but relevant experience in product management is important.

What benefits can I expect if I am hired for this job?

Benefits include Sky Q, private healthcare, a generous pension package, discounted mobile and broadband, and access to various Sky VIP rewards and experiences.

Does this role involve working closely with technology teams?

Yes, the role involves working closely with technology teams to define business requirements and support business process optimization.

Is a second language required for this position?

Experience speaking a second language is desirable for this role but not mandatory.

Who will I be working with in this role?

You will work with business stakeholders, Service Technology teams, and third-party suppliers as part of your responsibilities.

What is the company culture like at Sky?

Sky promotes inclusion, embraces diversity, and supports community involvement and sustainable practices.

Will I need to undergo a background check if offered the job?

Yes, successful applicants will be asked to complete a criminal record check as part of the hiring process.

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Sky

A job you ❤️ to talk about

Entertainment & Media
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

With 24 million customers across six countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content. Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone. Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion. To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.