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Product Designer, Support Experiences

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Stripe

2mo ago

  • Job
    Full-time
    Senior Level
  • Design
  • United Kingdom, +15
    Remote

AI generated summary

  • You need 5+ years in product design, strong UI/UX knowledge, proficiency in Figma, excellent communication skills, problem-solving abilities, and a portfolio showcasing your work.
  • You will brainstorm design concepts, create user interfaces, conduct usability tests, refine designs, collaborate with teams, and solve design problems to align with business goals.

Requirements

  • 5+ years of experience in product design.
  • Strong understanding of UI and UX principles and best practices.
  • Proficiency in design tools such as Figma and prototyping tools.
  • Excellent communication and collaboration skills.
  • Strong problem-solving skills and attention to detail.
  • Portfolio showcasing your design expertise and projects.

Responsibilities

  • Brainstorm and develop creative design concepts for products.
  • Design user interfaces, create high-fidelity designs, and conduct usability testing to ensure the product is user-friendly.
  • Continuously refine designs based on user feedback and data analysis.
  • Collaborate with product managers, engineers, and other designers to bring designs to life.
  • Effectively communicate design ideas and solutions to stakeholders and cross functional teams.
  • Identify and solve design problems, ensuring the product aligns with the business goals.

FAQs

What is the role of the Product Designer in the Support Experiences team?

The Product Designer will create user-centered design solutions for customer support tools, collaborating with cross-functional teams to enhance the support experience for both customers and agents.

What are the main responsibilities of this position?

Responsibilities include brainstorming and developing creative design concepts, designing user interfaces, conducting usability testing, refining designs based on user feedback, collaborating with product managers and engineers, and communicating design ideas to stakeholders.

What are the minimum qualifications required for this role?

The minimum qualifications include 5+ years of experience in product design, a strong understanding of UI and UX principles, proficiency in design tools like Figma, excellent communication skills, strong problem-solving abilities, and a portfolio showcasing design expertise.

Are there any preferred qualifications for this position?

Yes, preferred qualifications include experience in the SaaS industry, designing conversational interfaces and AI agents, a strong perspective on data-heavy web products, and familiarity with frontend development technologies such as HTML, CSS, JavaScript, and frameworks like React, Angular, or Vue.js.

What is the salary range for this role?

The annual US base salary range for this role is $159,300 - $238,900, which may vary during the interview process based on experience, qualifications, and location.

Is there an option to work in the office?

Although the role is primarily remote, employees are welcome to come into the office for team meetings, on-sites, meet-ups, and events.

Does Stripe cover relocation costs for remote employees?

No, Stripe does not cover the cost of relocating to a remote location.

What benefits are offered for this position?

Additional benefits may include equity, company bonuses, a 401(k) plan, medical, dental, and vision benefits, and wellness stipends.

Help increase the GDP of the internet.

Technology
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.