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Product & Engagement Manager

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The Walt Disney Company

Yesterday

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Product
  • London

AI generated summary

  • You must have a proven track record in product management, experience in subscription businesses, strong data-driven skills, and thrive in cross-functional, global teams while adapting strategies locally.
  • You will manage payments strategy for EMEA, analyze performance, optimize billing experiences, lead product initiatives, collaborate cross-functionally, and ensure compliance with local requirements.

Requirements

  • Successful track record in product and/or working within a global matrix for product prioritisation
  • Experience in product environment.
  • Desired: Experience within a subscription business and proven ability to deliver improvements to KPIs
  • Results-focused with extensive experience in test and learn at a customer level
  • Thrives through working in cross-functional / multi-territory teams, ideally experience in an international matrix organisation
  • A deep understanding and interest in latest technology and digital businesses, awareness of the unique challenges of a consumer subscription business essential
  • Understanding of market nuances and dynamics to deliver a global strategy while also balancing local adaptions to drive local results
  • An outstanding data driven approach to understand customer behaviors

Responsibilities

  • Own the payments and commerce strategy across EMEA, ensuring the optimal mix of local payment methods in each market.
  • Partner with global, regional, and local stakeholders to shape the payments roadmap.
  • Use data and insights to inform strategy, prioritise initiatives, and influence decision-making.
  • Monitor market performance, analyse key KPIs, and identify opportunities to improve payment success rates and customer outcomes.
  • Closely collaborate with the global team to optimize and drive the experimentation roadmap to reduce preventable customer churn related to billing and payment issues.
  • Scope and define initiatives that reduce failed payments and improve the overall billing experience.
  • Partner with global and regional teams to plan and deliver product features for Disney+ across EMEA.
  • Collaborate with legal, compliance, and privacy teams to ensure product features meet all local market requirements.
  • Lead complex product initiatives, setting priorities and aligning multiple stakeholder groups.
  • Work cross-functionally to deliver product updates, ensuring successful launches with appropriate local market adaptations.
  • Partner with analytics teams to interpret test results and translate insights into actionable recommendations for business stakeholders.
  • Leverage data and customer insights to understand behaviour and identify opportunities to optimise product features and performance.
  • Coordinate with local market teams to support QA and ensure product features meet quality standards prior to launch.

FAQs

What is the location of the Product & Engagement Manager position?

The position is based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.

What are the primary responsibilities of the Product & Engagement Manager?

The primary responsibilities include owning the payments and commerce strategy across EMEA, monitoring market performance related to churn and payment success rates, leading product initiatives related to identity and compliance, and collaborating with various teams to deliver product updates.

Is experience in a subscription business required for this role?

While not mandatory, experience within a subscription business is desired and proven ability to deliver improvements to KPIs is valued.

What kind of educational background or experience is preferred for this position?

A successful track record in product roles or working within a global matrix for product prioritization is preferred, along with experience in a product environment.

What competencies are required for the Product & Engagement Manager role?

Required competencies include an analytical mindset, strategic thinking, strong presentation and communication skills, effective relationship-building, and the ability to work well with ambiguity in a fast-paced environment.

What are the benefits offered with this position?

Benefits include 25 days of annual leave, private medical insurance & dental care, free park entry for family and friends, discounts on designated Disney products, excellent parental and guardian leave, and access to various Employee Resource Groups.

How does Disney support diversity and inclusion in its workforce?

Disney is committed to forming a diverse workforce that is representative of its audiences and strives to create a team that includes and respects a variety of voices, identities, backgrounds, experiences, and perspectives.

Will the company provide accommodations for individuals with disabilities?

Yes, the company is committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and perform essential job functions.

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The Walt Disney Company

Entertainment & Media
Industry
10,001+
Employees

Mission & Purpose

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started! The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of… What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!