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Product Manager, Consultant - Member Experience

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  • Job
    Senior Level
  • Product
  • Oakland, +4


  • Requires a bachelor's degree in business, finance, economics, public health, or information technology
  • Requires at least 6 years of experience in product management consulting or entrepreneurship
  • Requires the ability to lead and manage cross-functional teams without authority
  • Requires ability to perform as a product area SME to educate others of product
  • Experience in an agile software development environment, with rapid feedback loops and quick release cycles
  • Outstanding public speaking and presentation skills, including written communication


  • Determine and analyze KPIs at a product level to establish experience success, failures, and next steps through iteration
  • Conduct secondary market research
  • Write detailed user stories and acceptance criteria covering multiple user-types
  • Utilize tools for basic analytics to inform product decisions and show measurable outcomes of product releases
  • Utilize and synthesize qualitative and quantitative data to continuously drive product improvements
  • Communicate user needs hypothesis to ensure desired product outcomes
  • Exhibits natural and intuitive user empathy
  • Effectively organize and lead brainstorming sessions
  • Understand and drive User Research, UX to design and craft quality experiences
  • Advise and collaborate on test creation and setup


What is the primary focus of the Product Manager, Consultant - Member Experience role?

The primary focus of this role is to help redefine and improve the digital customer experience within the healthcare industry.

#WeNeverStop #WhoWeStandFor #BlueShieldCares #WhatWeStandFor #QuienesSomos #SiempreAdelante #ProudToBeBSCA

Founded Year

Mission & Purpose

Blue Shield of California strives to create a healthcare system worthy of its family and friends that is sustainably affordable. Blue Shield of California is a tax-paying, nonprofit, independent member of the Blue Shield Association with 4.7 million members, 7,800 employees, and $22.9 billion in annual revenue. Founded in 1939 in San Francisco and now headquartered in Oakland, Blue Shield of California and its affiliates provide health, dental, vision, Medicaid and Medicare healthcare service plans in California. Blue Shield of California complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.