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Product Specialist

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State Street

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
    Product
  • Melbourne
  • Quick Apply

AI generated summary

  • You need strong communication skills, 2+ years with Charles River, SQL knowledge, experience in finance tech, and a degree in a technical field. Flexibility for travel and off-hours support is required.
  • You will analyze software issues, provide training, recommend solutions, conduct research, log customer interactions, administer issue management, assist via support portal, and train peers.

Requirements

  • Strong written and verbal communication skills, with great attention to detail.
  • Self-motivated with the ability to operate independently – achieving results without close supervision – while also operating as part of the larger Support team.
  • Demonstrated practical, hands-on, ‘can do’ approach, able to work efficiently and creatively, effectively managing changing priorities and deadlines.
  • Strong analytical and problem-solving skills.
  • Travel may be required up to 5% per calendar year.
  • Flexibility with schedule and ability to work beyond regular business hours as needed.
  • Proficient working knowledge of Fixed Income and/or Equity financial instruments including Derivatives, Options, Futures, Municipal/Corporate/Bank Loans, Derivatives, and Hedge Funds.
  • Exposure to trading software applications such as Bloomberg, Reuters, etc. or any financial data analytics tool such as Matlab, R, SAS.
  • At least 2 years hands on experience with the Charles River Investment Management System.
  • Working knowledge of SQL.
  • 0-3 years’ work experience performing one or more of the following: database administration, programming, scripting, and SQL/Stored procedure/trigger development or similar.
  • Understanding of relational database concepts on specific database platforms such as Microsoft SQL Server and/or Oracle.
  • Understanding of operating system principles and general data structures.
  • Understanding of three tier application architecture.
  • Exposure to one or more object oriented programming language (ie C, C#, JAVA, Python).
  • BA/MS degree in a technical field such as Computer Science, Computer Information Systems, Engineering, or another technically related field.
  • Ideally a Bachelor’s degree in Science specializing in computer applications or equivalent, with five years progressive experience in software applications or development, at least three of which are in financial services technology.
  • Minimum of 3 years’ experience on database platforms with software application packages.
  • Broad knowledge of systems architecture and performance tuning.
  • A background in Portfolio management and Trade order and execution applications is preferred.
  • Periodic off-hours support.

Responsibilities

  • Analyze problems, answer questions and provide training related to the software.
  • Decompose complex issues into primitive components, perform root cause assessment and recommend appropriate solutions.
  • Identify and test workarounds for bugs or deficiencies in the software.
  • Research issues dealing with third party software used as components of the software.
  • Follow a standard set of procedures and methods when responding to customer requests or inquiries.
  • Conduct research on questions and issues using available information resources and other product specialists.
  • Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
  • Utilize and administer issue management software according to defined standards.
  • Respond to requests for technical assistance via the customer support portal.
  • Cross train peers and less experienced staff in product areas as well as how to properly assess and resolve issues.
  • Follow all methods and processes guidelines established as standard support operating procedures.
  • Meet or exceed customer satisfaction metrics established for the support organization.

FAQs

What are the main responsibilities of a Product Specialist at CRD?

The main responsibilities include analyzing problems, providing training related to the software, decomposing complex issues, recommending solutions, identifying workarounds for bugs, conducting research, and responding to customer requests for technical assistance.

What qualifications are required for this position?

A BA/MS degree in a technical field such as Computer Science or Engineering is required, along with at least 2 years of hands-on experience with the Charles River Investment Management System and a minimum of 0-3 years of work experience in areas such as database administration, programming, or SQL development.

Is travel required for this role?

Yes, travel may be required up to 5% per calendar year.

What skills are valued in the Product Specialist role?

Strong written and verbal communication skills, analytical and problem-solving abilities, flexibility with schedules, proficiency in financial instruments, and experience with SQL and database platforms are highly valued.

What kind of support does the Product Specialist provide?

The Product Specialist provides technical assistance, conducts training, tracks customer interactions, researches third-party software issues, and ensures customer satisfaction.

Are there opportunities for professional development in this role?

Yes, State Street offers a wealth of development programs and educational support to help employees reach their full potential.

What is the work environment like at State Street?

State Street strives to create a great work environment with competitive benefits, flexible work programs, and a commitment to inclusion and diversity.

Can I expect to work additional hours beyond regular business hours?

Yes, flexibility in schedule and the ability to work beyond regular business hours may be required.

What software knowledge is necessary for this role?

Proficiency in SQL, knowledge of fixed income and equity financial instruments, and exposure to trading software applications such as Bloomberg or Reuters are necessary.

Does State Street offer equal opportunity employment?

Yes, State Street is an equal opportunity and affirmative action employer, welcoming candidates of diverse backgrounds and experiences.

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State Street

We’re at the heart of financial services. And our clients are at the heart of everything we do.

Finance
Industry
10,001+
Employees
1792
Founded Year

Mission & Purpose

At State Street, we partner with institutional investors all over the world to provide comprehensive financial services, including investment management, investment research and trading, and investment servicing. Whether you are an asset manager, asset owner, alternative asset manager, insurance company, pension fund or official institution, you can rely on us to be focused on your challenges. We are committed to doing what it takes to help you perform better — now and in the future.