You bring a bachelor's degree, Microsoft Office proficiency, excellent communication skills, adaptability, and problem-solving abilities. Bonus if you speak Spanish/Portuguese, are working towards SOA credentials, enjoy puzzles and helping people, and have experience in AWS/Azure.

You will manage client inquiries, troubleshoot tickets, provide support & training, collaborate with internal teams, & work on special projects.

Product

United States

Jacksonville

Large

FIS is at the heart of the commerce and financial transactions that power the world’s economy. We are passionate about helping businesses and communities thrive by advancing the way the world pays, banks and invests, serving more than 20,000 clients and more than one million merchant locations in over 130 countries.

Finance

Are you curious, motivated, and forward-thinking? At FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all, fun.Join the 2024 FIS University Program!As a 2024 FIS University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager.&nbsp;This two-year full-time program has start dates in January, March, June, and September with a dedicated “Learning Week” where you will:<ul><li>Learn how to work within a corporate environment</li><li>Learn about the exciting world of Fintech and the role FIS plays</li><li>Hear from FIS leadership about their journey and participate in senior leader networking opportunities</li><li>Build a network of your peers from across the organization</li></ul>About the team:<ul><li>Our team is comprised of 28 staff members who manage approximately 800 insurance clients globally. This role provides customer support in the Prophet application support team, as part of the FIS Insurance Client Experience team.&nbsp;Prophet is an actuarial production platform consisting of a suite of applications covering the model development through to results production and automating the end-to-end production workflow. Prophet is used by many global insurance organizations, and the role will be to provide an introductory level of application and technical support to help clients get the best use out of the applications and to further the develop of the product.</li></ul>

Are you curious, motivated, and forward-thinking? At FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all, fun.Join the 2024 FIS University Program!As a 2024 FIS University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager. This two-year full-time program has start dates in January, March, June, and September with a dedicated “Learning Week” where you will:Learn how to work within a corporate environmentLearn about the exciting world of Fintech and the role FIS playsHear from FIS leadership about their journey and participate in senior leader networking opportunitiesBuild a network of your peers from across the organizationAbout the team:Our team is comprised of 28 staff members who manage approximately 800 insurance clients globally. This role provides customer support in the Prophet application support team, as part of the FIS Insurance Client Experience team. Prophet is an actuarial production platform consisting of a suite of applications covering the model development through to results production and automating the end-to-end production workflow. Prophet is used by many global insurance organizations, and the role will be to provide an introductory level of application and technical support to help clients get the best use out of the applications and to further the develop of the product.

Product Support Representative I, FIS University Program

Requirements

Responsibilities

FIS

Mission & Purpose