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Product Support Service Training Specialist

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Thermo Fisher Scientific

15d ago

  • Job
    Full-time
    Mid Level
  • Munich

AI generated summary

  • You need a Bachelor’s/Master's in a scientific field, 3+ years in HPLC, training experience, strong organizational and communication skills in German and English, and willingness to travel.
  • You will develop technical training materials, conduct training sessions, support the service team with technical issues, manage cross-functional projects, and communicate field feedback for product improvement.

Requirements

  • Education
  • Masters or Bachelor’s degree in a scientific or technical field with a background in chemistry, biochemistry or related or completed scientific education with work experience in a similar activity
  • Experience
  • At least 3 years’ experience in HPLC or related analytical sciences
  • Substantial experiences in analytical technology, mainly HPLC, as a user, service technician or in a support
  • Hands-on experience with LC/MS systems, Xcalibur™ and/or Chromeleon™ software is desirable
  • Good presentation skills. Advanced experience in adult training
  • Experience in project management is an advantage
  • Knowledge, Skills, Abilities
  • Strong organizational skills, structured working style and attention to detail are key to success
  • Affinity to technical contexts, combined with strong critical thinking, problem solving capabilities, and organizational relations
  • Take ownership of tasks and drive them to completion within agreed timelines
  • Good presentation skills. Advanced experience in adult training
  • Very good communication skills in German and English
  • Good knowledge of Microsoft Office tools – Outlook, Excel, Word, PowerPoint
  • Willingness to travel (inter)nationally (up to 25%)

Responsibilities

  • Develop and create technical training materials with focus on HPLC products
  • Plan and conduct online & presence technical trainings for our service organization and internal employees
  • International Support of our service organization for resolving technical issues of our analytical instrumentation
  • Responsible for cross-functional project work and –management (e.g. NPDI, PPI)
  • Efficient communication of field feedback to all relevant departments in order to continuously improve our HPLC product and process quality

FAQs

What is the job title for this position?

The job title is Product Support Service Training Specialist (f/m/d).

Where is the location of this job?

The location of the job is in Germering, Germany.

What company is hiring for this position?

Thermo Fisher Scientific Inc. is hiring for this position.

What are the key responsibilities of the Product Support Service Training Specialist?

Key responsibilities include developing technical training materials, planning and conducting technical trainings, providing international support for technical issues, managing cross-functional projects, and communicating field feedback to improve product quality.

What educational background is required for this position?

A Master's or Bachelor’s degree in a scientific or technical field, particularly in chemistry, biochemistry, or a related discipline, is required. Alternatively, completed scientific education with relevant work experience is acceptable.

How many years of experience in HPLC or related analytical sciences are required?

At least 3 years’ experience in HPLC or related analytical sciences is required.

What language skills are necessary for this position?

Very good communication skills in both German and English are necessary.

Is international travel required for this job?

Yes, a willingness to travel internationally (up to 25%) is required.

What technical skills are preferred for this role?

Hands-on experience with LC/MS systems, Xcalibur™ and/or Chromeleon™ software is desirable.

What kind of company culture does Thermo Fisher Scientific promote?

The company culture promotes integrity, intensity, involvement, and innovation.

How can candidates apply for this position?

Candidates can apply online with their CV and motivation letter, including possible start date and salary expectations.

Does Thermo Fisher Scientific offer career development prospects?

Yes, the company offers outstanding career and development prospects.

Is this position an equal opportunity employment opportunity?

Yes, Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on legally protected statuses.

Thermo Fisher Scientific

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.