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Production Operations Coordinator, Experiences (contract)

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Airbnb

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Hospitality & Retail
  • San Francisco
    Remote

AI generated summary

  • You need 4+ years in event production or community management, client-facing experience, strong organizational and communication skills, and knowledge of creative workflows.
  • You will manage production workflows, coordinate logistics, engage with guests, optimize communications, and enhance tools/processes for improved guest experiences.

Requirements

  • 4+ years in event production, hospitality or social media community management
  • 4+ years in a client-facing or guest-facing role
  • Strong organizational and time management skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple tasks and priorities simultaneously.
  • Ability to work under pressure and resolve problems quickly and effectively.
  • Strong interpersonal skills and ability to collaborate with diverse teams.
  • Knowledge of creative and production workflows

Responsibilities

  • Support and execute end-to-end production workflows to deliver successful productions and high-quality guest experiences
  • Support internal production leads with experiences and event logistics and coordination
  • Manage and engage with our guests (online) responding to messages in a timely and authentic manner.
  • Collaborate with cross-functional partners to drive optimization of the guest communications including drafting and maintaining FAQs, informing best practices and sharing learnings with key stakeholders
  • Adopt, develop and master internal tools, trainings, and processes that drive daily production operations to ensure quality and efficiency
  • Act as an advocate for guests and supporting initiatives that improve the overall experience for internal teams and external guests

FAQs

Do we support remote work?

Yes, we offer a remote work option for this position.

What is the pay rate for this role?

The pay rate range for this position is $58 to $69 per hour.

Is there a travel requirement for this job?

Yes, there is a travel requirement of up to 15%.

What kind of experience is required for this position?

Candidates should have 4+ years in event production, hospitality, or social media community management, as well as 4+ years in a client-facing or guest-facing role.

What skills are preferred for applicants?

Preferred skills include proficiency in Salesforce and Asana.

What benefits are offered for this position?

Benefits include Medical, Dental, Vision, and 401K.

What qualities are important for a candidate applying for this role?

Important qualities include strong organizational and time management skills, excellent communication abilities, problem-solving capabilities, and strong interpersonal skills to collaborate with diverse teams.

Will I be advocating for guests in this role?

Yes, part of the role involves acting as an advocate for guests and supporting initiatives that improve the overall experience.

What tools will I need to adopt and master for this position?

You will need to adopt, develop, and master internal tools, trainings, and processes that drive daily production operations.

Is diversity valued in the hiring process?

Yes, Airbnb is committed to hiring from a diverse talent pool and believes that a diversity of ideas fosters innovation and engagement.

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Airbnb

Airbnb is a community based on connection and belonging.

Travel & Leisure
Industry
5001-10,000
Employees
2007
Founded Year

Mission & Purpose

Airbnb is an online platform that connects travellers with unique lodging options and experiences offered by hosts worldwide. The company allows hosts to rent out their properties, whether it's a spare room, an entire house, or even an unusual accommodation like a treehouse or boat, to travellers seeking a more personalised and local experience. Airbnb's ultimate mission is to create a world where anyone can belong anywhere, fostering a sense of belonging and cultural exchange among travellers and hosts. Their purpose is to enable people to explore new places, immerse themselves in different cultures, and build connections with local communities while offering hosts an opportunity to share their spaces and stories. By facilitating peer-to-peer hospitality, Airbnb aims to make travel more accessible, authentic, and enriching for people from all walks of life, while contributing to economic opportunities and sustainable tourism in various destinations.

Benefits

  • Comprehensive health plans

  • Paid volunteer time

  • Healthy food and snacks

  • Generous parental and family leave

  • Learning and development

  • Annual travel and experiences credit