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Production Support with Oracle PL/SQL

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Citi

Dec 4

Applications are closed

  • Job
    Full-time
    Senior Level
  • Data
    IT & Cybersecurity
  • Pune

Requirements

  • 5+ years of relevant experience in the maintenance and support in Financial Service industry with a very large database footprint (~2000+ objects)
  • Intermediate level experience in Applications Development role
  • Expertise in Oracle PL/SQL and sql performance monitoring and tuning.
  • Hands-on in Unix shell scripting and Autosys jobs.
  • Working knowledge of Core Java, Microservices architecture and ELK tools.
  • Exposure to Agile framework and JIRA.
  • Consistently demonstrates clear and concise written and verbal communication.
  • Ability to work under pressure and handle meetings involving multiple stakeholders.
  • Participation in some process improvements.
  • Previous experience or interest in standardization of procedures and practices.
  • Basic Business knowledge/ understanding of financial markets and products.
  • Knowledge/ experience of problem Management Tools.
  • Understands of how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication and interpersonal skills
  • Good knowledge of the business and its technology strategy
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Knowledge of issue tracking and reporting using tools
  • Good all-round team member
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Ability to communicate appropriately to relevant stakeholder
  • Bachelor’s/University degree or equivalent experience

Responsibilities

  • The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Participates in disaster recovery testing.
  • Participate in application releases, from development, testing and deployment into production.
  • perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
  • Considers implications of the application of technology to the current environment.
  • Analyzes applications to identify risks, vulnerabilities and security issues.
  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Exchanges ideas and information.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Performs other duties and functions as assigned in a concise and logical manner.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

FAQs

What is the primary role of the Apps Support Intmd Analyst?

The primary role of the Apps Support Intmd Analyst is to provide technical and business support for users of Citi Applications, addressing issues independently and collaborating with technology partners for long-term solutions.

What specific technical skills are required for this position?

Required technical skills include expertise in Oracle PL/SQL, SQL performance monitoring and tuning, hands-on experience with Unix shell scripting and Autosys jobs, and a working knowledge of Core Java and Microservices architecture.

How many years of experience are required for this role?

A minimum of 5 years of relevant experience in maintenance and support within the Financial Services industry is required.

Is experience with agile methodologies important for this position?

Yes, exposure to the Agile framework and experience with tools like JIRA is important for this position.

What level of independence is expected in this role?

The Apps Support Intmd Analyst is expected to operate with a limited level of direct supervision and exercise independence of judgment and autonomy.

What types of teams will this role collaborate with?

This role will collaborate with internal technology groups, vendors, and various stakeholders, acting as a liaison between users and technical teams.

How important is communication in this role?

Communication is very important, as the position requires developed communication and diplomacy skills to exchange potentially complex or sensitive information effectively.

Will the analyst be involved in application releases?

Yes, the analyst will participate in application releases, including development, testing, deployment into production, and post-release checkouts.

Is customer service experience valued for this position?

Yes, good customer service, communication, and interpersonal skills are valued in this position.

What educational qualifications are required for this role?

A Bachelor’s/University degree or equivalent experience is required for this position.

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Citi

Finance
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. Citi's operation is to provide financial services that enable growth and economic progress. Core activities are safeguarding assets, lending money, making payments and accessing the capital markets.

Benefits

  • Live Well, Stay Healthy

    Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • Paid parental leave

    We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  • Save well, for now and your future

    We empower our employees to manage their financial well-being and help them plan for the future.

  • Keep learning

    Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • Be well, take time off

    We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  • Support Your Community

    We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

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