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program manager, Global Business Services Delivery (Hybrid, U.S)

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Starbucks

Nov 3

Applications are closed

  • Job
    Full-time
    Senior Level
  • Consulting
    Business, Operations & Strategy
  • Seattle

Requirements

  • Progressive application of industry-based continuous improvement, root cause analysis, standards development, program management and change management methodologies & tools (8 years)
  • Exceptional facilitation skills using a variety of methodologies (8 years)
  • General business experience in large, matrixed organizations (8 years)
  • Proficient in internal business communication and coordination (8 years)
  • Systems and process analysis, design and deployment (6 years)
  • Bachelor’s degree strongly preferred

Responsibilities

  • Pulls from multiple disciplines to deliver process improvement, value stream mapping facilitation, change management, human centered design, and project and program management.
  • Develops and advocates business services strategies and operational excellence practices to consistently deliver better outcomes at lower cost.
  • Ensures alignment of proposed programs and projects with the business unit, functional area and/ or company goals and strategies and communicates to all relevant stakeholders.
  • Deeply understands the needs of business units, stakeholder groups, and sponsors by using a variety of observational and facilitated activities such as Voice of Customer, Empathy Mapping, etc.
  • Nimbly adapts to shifting priorities while continuing to assess the overall health of existing programs and priorities.
  • Serves as a thinking partner to colleagues, stakeholders, clients, and sponsors.
  • Be a change leader throughout the organization.

FAQs

What is the primary responsibility of the Program Manager for Global Business Services Delivery?

The primary responsibility is to lead business planning and operations improvement, drive organizational readiness for new client work and services, and maintain the operational plan and roadmap while collaborating with stakeholders.

What qualifications are required for this position?

The role requires progressive application of continuous improvement methodologies, exceptional facilitation skills, general business experience in large organizations, proficiency in internal business communication, and systems and process analysis experience. A bachelor's degree is strongly preferred.

How many years of experience should candidates have for this role?

Candidates should have at least 8 years of experience in continuous improvement, facilitation, business experience, and internal communication, as well as 6 years in systems and process analysis.

What benefits does Starbucks offer to its partners?

Starbucks offers medical, dental, and vision insurance, life insurance, short-term and long-term disability, paid parental leave, vacation and sick time, a 401(k) plan with employer match, tuition coverage through Arizona State University, and various financial well-being tools.

Is there a focus on continuous improvement in this role?

Yes, the role emphasizes strengthening, standardizing, and governing common service management capabilities through a continuous improvement lens.

What type of work environment can candidates expect?

Candidates can expect a flexible hybrid work environment, allowing for remote work up to two days per week if they are located in the greater Seattle area.

Are there any initiatives supporting diversity and inclusion within the company?

Yes, Starbucks is committed to creating a diverse and welcoming workplace and encourages applicants from diverse backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities.

Will applicants with criminal histories be considered for employment?

Yes, qualified applicants with criminal histories will be considered for employment according to all federal, state, and local ordinances.

What methodologies will the Program Manager need to utilize?

The Program Manager will utilize methodologies related to process improvement, value stream mapping, change management, human-centered design, and project and program management.

How does the role contribute to Starbucks' success?

The role contributes by leading operations improvement, ensuring alignment of projects with business goals, and driving change leadership across the organization to enhance service delivery and outcomes.

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Starbucks

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. ​ It’s an opportunity to be your personal best. ​ Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities.​​ In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.