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Program Manager, Global Process Management

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Amazon

20d ago

  • Job
    Full-time
    Mid Level
  • Business, Operations & Strategy
  • Arlington

AI generated summary

  • You need strong project management, data analysis, problem-solving, and communication skills. 3+ years in program management, process improvement, and stakeholder management required. Fluent in English and basic Mandarin.
  • You will analyze defects to find root causes, enhance Selling Partner experiences, collaborate with teams for effective solutions, and advocate for partner needs using data and technology.

Requirements

  • Strong project management, data analysis, and problem-solving abilities, with a focus on identifying and addressing customer insights.
  • Excellent communication and interpersonal skills, capable of tracking risk, status, deliver regular reports to senior leadership.
  • Proven ability to initiate and propose cross-functional projects, integrate insights, and lead implementation with cross-functional teams to achieve business objectives.
  • Proficiency in both spoken and written English and Mandarin.
  • 3+ years of program or project management experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Experience using data and metrics to determine and drive improvements
  • Experience working cross functionally with tech and non-tech teams
  • Basic fluency in Mandarin
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience of Six Sigma/ Lean analytical techniques
  • 3+ years of managing stakeholders in cross-functional project experience

Responsibilities

  • Conduct deep dives into defects and issues, identifying root causes and driving solutions to eliminate them.
  • Integrate insights and learning into product, process, and system initiatives to build stronger Selling Partner experience capabilities.
  • Collaborate dynamically with business and product teams to influence and implement effective solutions.
  • Act as a visible and vocal role model, championing Selling Partner needs and leveraging data and technology to achieve goals.

FAQs

What is the primary focus of the Program Manager role in Global Process Management?

The primary focus is to enhance the Selling Partner experience through addressing gaps identified in the Amazon Global Selling initiative, driving the adoption of insights, and coordinating impactful improvements in processes and efficiency.

What are the required qualifications for this position?

The required qualifications include strong project management, data analysis, and problem-solving abilities, excellent communication skills, the ability to lead cross-functional projects, and proficiency in both spoken and written English and Mandarin.

How many years of experience in program or project management is required?

A minimum of 3 years of program or project management experience is required.

Is fluency in Mandarin required for this job?

Basic fluency in Mandarin is required for this position.

What types of initiatives will the Program Manager be involved in?

The Program Manager will be involved in process improvement initiatives, collaborating with business and product teams, and driving solutions to eliminate defects and issues in the Selling Partner experience.

Are there any preferred qualifications for this job?

Yes, preferred qualifications include experience in stakeholder management, familiarity with Six Sigma/Lean analytical techniques, and over 3 years of managing stakeholders in cross-functional projects.

What is the compensation range for this position?

The base pay for this position ranges from $66,800/year in the lowest geographic market up to $142,800/year in the highest geographic market.

Does Amazon offer a diverse and inclusive workplace?

Yes, Amazon is committed to fostering a diverse and inclusive workplace and provides equal employment opportunities regardless of race, national origin, gender, or other legally protected statuses.

How should applicants apply for this position?

Applicants should apply via Amazon's internal or external career site as the position will remain posted until filled.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.