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Program Manager, Healthcare Experience *Remote*

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Providence

15d ago

  • Job
    Full-time
    Senior Level
  • Healthcare
  • Oregon

AI generated summary

  • You must have a Bachelor's Degree, 3+ years in Process Improvement and Project Management, plus 2+ years in CAHPS, Healthcare Experience, or Customer Service.
  • You will coordinate experience improvement initiatives, drive strategy, manage projects, collaborate cross-functionally, and enhance healthcare experiences while interfacing with vendors and partners.

Requirements

  • Required Qualifications
  • * Bachelor's Degree
  • * 3+ years of experience with Process Improvement, Project Management & Organizational Management
  • * 2+ years of experience with CAHPS, Healthcare/Member Experience, Patient Experience, Customer Service or Stars

Responsibilities

  • The Program Manager is responsible for program coordination and management for experience improvement initiatives across the enterprise. This position will develop and drive the overarching experience strategy for the organization while working with cross-functional teams to implement improvement activities. This position will work to organize enterprise efforts surrounding Healthcare Experience improvement strategies through project management, portfolio organization, and data driven approaches. The Program Manager will interface with vendors and will support vendor programs and efforts. This position will work with PSJH partners to create a differentiated healthcare experience for shared Providence members. This position will act as a change agent to center the Health Plan around healthcare experience creating a culture of true advocacy for our members, provider partners, and customers.

FAQs

What is the primary responsibility of the Program Manager in the Healthcare Experience Division?

The primary responsibility of the Program Manager is to coordinate and manage experience improvement initiatives across the enterprise, developing and driving the overarching experience strategy while working with cross-functional teams to implement improvement activities.

What qualifications are required for this position?

The required qualifications include a Bachelor's degree, 3+ years of experience with Process Improvement, Project Management, and Organizational Management, and 2+ years of experience with CAHPS, Healthcare/Member Experience, Patient Experience, Customer Service, or Stars.

Is this position fully remote?

Yes, this position is remote, allowing for flexibility in work location.

What type of experience is important for this role?

Experience in Process Improvement, Project Management, Organizational Management, as well as Healthcare/Member Experience or related fields is important for this role.

Will the Program Manager interface with external vendors?

Yes, the Program Manager will interface with vendors and support vendor programs and efforts.

What is the pay range for this position?

The pay range for this position is $41.71 - $66.03, with potential for additional compensation such as shift differentials, overtime, or bonuses.

What kind of benefits does Providence Health Plan offer?

Providence Health Plan offers a comprehensive benefits package including health care benefits, a retirement 401(k) Savings Plan with employer matching, life insurance, disability insurance, paid time off, voluntary benefits, and well-being resources.

How many people does Providence serve across its healthcare organizations?

Providence serves over 120,000 caregivers and operates across 50 hospitals, over 1,000 clinics, and a variety of health and social services in several states.

What is the main mission of Providence Health Plan?

The main mission is to care for everyone, especially the most vulnerable in the communities they serve, aligning with their promise of "Know me, care for me, ease my way."

Is diversity and inclusion a focus at Providence Health Plan?

Yes, Providence Health Plan is committed to ensuring diversity and creating an inclusive workforce where everyone is valued, heard, and respected.

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Providence

Science & Healthcare
Industry
10,001+
Employees
1856
Founded Year

Mission & Purpose

Every day, 119,000 compassionate caregivers serve patients and communities through Providence St. Joseph Health, a national, Catholic, not-for-profit health system, driven by a belief that health is a human right. Rooted in the founding missions of the Sisters of Providence and the Sisters of St. Joseph of Orange, courageous women ahead of their time who brought health care and other social services to the American West when it was still a rugged, untamed frontier, we share a singular commitment to improve the health of all. From our earliest days, we’ve met new challenges by pioneering new solutions. Today, with 51 hospitals, 829 clinics and a comprehensive range of services, we strive to meet the needs of communities across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington through a diverse family of Catholic, other faith-based and mission-driven secular organizations. Now, as we face a new frontier—a changing health care landscape—we draw upon their pioneering and compassionate spirit to plan for the next century of health for a better world, especially for the poor and vulnerable.

Culture & Values

  • Compassion

    We reach out to those in need and offer comfort as Jesus did. We nurture the spiritual, emotional and physical well-being of one another and those we serve. Through our healing presence, we accompany those who suffer.

  • Dignity

    We value, encourage and celebrate the gifts in one another. We respect the inherent dignity and worth of every individual. We recognize each interaction as a sacred encounter.

  • Justice

    We foster a culture that promotes unity and reconciliation. We strive to care wisely for our people, our resources and our earth. We stand in solidarity with the most vulnerable, working to remove the causes of oppression and promoting justice for all.

  • Excellence

    We set the highest standards for ourselves and our ministries. Through transformation and innovation, we strive to improve the health and quality of life in our communities. We commit to compassionate, safe and reliable practices for the care of all.

  • Integrity

    We hold ourselves accountable to do the right things for the right reasons. We speak the truth with courage and respect. We pursue authenticity with humility and simplicity.