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Program Manager, Outbound Communications

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Amazon

29d ago

  • Job
    Full-time
    Mid Level
  • Business, Operations & Strategy
    Product
  • Seattle

AI generated summary

  • You must have 3+ years in program management and process improvement, advanced Excel and SQL skills, experience with cross-functional teams, stakeholder management, and a Bachelor's degree.
  • You will support and optimize innovative communication channels, define experiments, collaborate with teams, track campaign performance, and communicate insights to drive engagement and strategy.

Requirements

  • 3+ years of program or project management experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience using data and metrics to determine and drive improvements
  • Experience working cross functionally with tech and non-tech teams
  • Bachelor's degree
  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules

Responsibilities

  • Support the marketing strategy for innovative programs including compelling and new content channels like SMS and WhatsApp.
  • Support existing channels like email and pushto build and optimize campaigns across these channels.
  • Define experiments and optimize to drive meaningful insights and recommendations.
  • Work across the Amazon internal teams to define the engagement models om requirements and strategy to communicate with customers.
  • Work with internal and external technical teams to build and improve the technical systems.
  • Define and own goals, including unlocking new business strategies and channels.
  • Communicate results regularly with internal stakeholders and teams to iterate on opportunities.
  • Track, measure, and report on campaign results, contributing to business reviews regularly.

FAQs

What is the main responsibility of the Program Manager in Outbound Communications?

The Program Manager will experiment and optimize the content and creative strategy for various communication channels, including Email, Push, SMS, and emerging platforms like WhatsApp, to enhance customer engagement.

What kind of experience is required for this position?

The position requires 3+ years of program or project management experience, as well as experience in defining and implementing process improvement initiatives using data and metrics.

Is a Bachelor’s degree necessary for this role?

Yes, a Bachelor’s degree is required for this position.

What tools or skills are important for this role?

Advanced knowledge of Excel (including Pivot Tables and VLookUps) and SQL is important, along with experience using data and metrics to drive improvements.

Does this position involve collaboration with other teams?

Yes, the role involves working cross-functionally with both technical and non-technical teams to define engagement models and improve communication with customers.

How often will campaign results be communicated to stakeholders?

Campaign results will be communicated regularly with internal stakeholders and teams to iterate on opportunities.

What are the preferred qualifications for candidates applying for this job?

Preferred qualifications include 3+ years of experience in driving end-to-end delivery and communicating results to senior leadership, as well as experience in stakeholder management and process improvements.

Are there opportunities for career growth in this role?

Yes, the role is highly autonomous and visible, providing opportunities to influence stakeholders and partners, which can lead to career advancement.

What is Amazon's commitment to workplace diversity?

Amazon is committed to a diverse and inclusive workplace and does not discriminate on the basis of various protected statuses. The inclusive culture empowers employees to deliver the best results for customers.

Is there a compensation range provided for this position?

Yes, the base pay for this position ranges from $66,800/year in the lowest geographic market up to $142,800/year in the highest geographic market, depending on various factors like location and experience.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.