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Program Manager, Outbound Communications

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Amazon

28d ago

  • Job
    Full-time
    Mid Level
  • Marketing
    Business, Operations & Strategy
  • Seattle

AI generated summary

  • You need 3+ years in program management, process improvement, advanced Excel and SQL skills, experience with data-driven decisions, and strong stakeholder management abilities. Bachelor’s degree required.
  • You will support marketing strategies, optimize campaigns across communication channels, define experiments, collaborate with teams, analyze results, and report on campaign performance.

Requirements

  • 3+ years of program or project management experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience using data and metrics to determine and drive improvements
  • Experience working cross functionally with tech and non-tech teams
  • Bachelor's degree
  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules

Responsibilities

  • Support the marketing strategy for innovative programs including compelling and new content channels like SMS and WhatsApp.
  • Support existing channels like email and pushto build and optimize campaigns across these channels.
  • Define experiments and optimize to drive meaningful insights and recommendations.
  • Work across the Amazon internal teams to define the engagement models om requirements and strategy to communicate with customers.
  • Work with internal and external technical teams to build and improve the technical systems.
  • Define and own goals, including unlocking new business strategies and channels.
  • Communicate results regularly with internal stakeholders and teams to iterate on opportunities.
  • Track, measure, and report on campaign results, contributing to business reviews regularly.

FAQs

What communication channels will the Program Manager primarily focus on?

The Program Manager will primarily focus on Email, Push, SMS, and emerging communication channels like WhatsApp.

What kind of experience is required for this position?

The position requires at least 3+ years of program or project management experience, and experience in defining and implementing process improvement initiatives using data and metrics.

Is there a requirement for advanced technical skills?

Yes, candidates should have advanced knowledge of Excel (including Pivot Tables and VLookUps) and experience with SQL.

Will the Program Manager need to work cross-functionally?

Yes, the Program Manager will need to work cross-functionally with both technical and non-technical teams to achieve goals.

What are the preferred qualifications for the role?

Preferred qualifications include 3+ years of experience driving end-to-end delivery and communicating results to senior leadership, experience in stakeholder management, and experience building processes and project schedules.

What types of improvements will the Program Manager be expected to drive?

The Program Manager will be expected to drive meaningful insights and recommendations through process improvements, optimize existing channels, and support innovative marketing strategies.

How often will the Program Manager have to report results?

The Program Manager will need to communicate results regularly with internal stakeholders and teams and contribute to business reviews.

What is the range of base pay for this position?

The base pay for this position ranges from $66,800 per year in the lowest geographic market to $142,800 per year in the highest geographic market, based on factors including market location and job-related knowledge, skills, and experience.

Is Amazon an equal opportunity employer?

Yes, Amazon is committed to a diverse and inclusive workplace and is an equal opportunity employer that does not discriminate based on various legally protected statuses.

Are there any additional benefits provided beyond the base pay?

Yes, Amazon offers a total compensation package that may include equity, sign-on payments, and other forms of compensation, in addition to a full range of medical, financial, and/or other benefits.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.