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Programs & Business Operations Lead, EMEA

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Airbnb

26d ago

  • Job
    Full-time
    Expert Level
  • Data
    Business, Operations & Strategy
  • London

AI generated summary

  • You need 10+ years in business ops, strong analytical skills (SQL, Excel, data tools), project management experience, excellent communication, and familiarity with the travel/tech industry and EMEA market.
  • You will partner with directors, track performance, analyze trends, improve processes, lead business reviews, align stakeholders, and create data-driven presentations for informed decision-making.

Requirements

  • 10+ years of experience in business operations, strategy, management consulting, or a related analytical role
  • Strong analytical skills with proficiency in SQL, Excel/Sheets, and data visualization tools (e.g., Tableau, Looker, Superset); AI knowledge
  • Proven ability to manage complex, cross-functional projects from ideation to execution
  • Excellent communication and presentation skills — both written and verbal
  • Comfort operating in ambiguity with a bias toward action and ownership
  • Experience working in a fast-paced, global environment
  • Experience in a two-sided marketplace, travel/hospitality, or tech industry
  • Familiarity with Airbnb's business model and the EMEA market landscape

Responsibilities

  • Partner with the EMEA Homes Director to define and execute regional strategy, goals, and key initiatives
  • Build and maintain frameworks for tracking business performance against OKRs and company priorities
  • Conduct deep-dive analyses on market trends, competitive landscape, and growth opportunities across EMEA
  • Design and improve operational processes to increase efficiency, transparency, and cross-functional alignment
  • Own the cadence of business reviews (WBRs, MBRs, QBRs), ensuring the leadership team has clear visibility into performance
  • Identify bottlenecks, risks, and opportunities — and drive action plans to resolution
  • Act as a connective tissue between the EMEA Homes team and key partners including Product, Marketing, Policy, Finance, Data Science, and Customer Service
  • Facilitate alignment across stakeholders on high-priority projects and regional launches
  • Represent EMEA Homes perspectives in global Biz Ops forums and planning cycles
  • Translate complex data into clear, compelling narratives for leadership audiences
  • Build dashboards, reports, and presentations that drive informed decision-making
  • Champion a culture of data-driven thinking within the team

FAQs

Is this role eligible for relocation support?

No, this role is not eligible for relocation support.

Where is this position based?

The position is based in Barcelona, London, or Paris.

What are the primary responsibilities of the Programs & Business Operations Lead?

The primary responsibilities include strategic planning and analysis, operational excellence, cross-functional collaboration, and insights storytelling.

How many years of experience are required for this role?

The role requires 10+ years of experience in business operations, strategy, management consulting, or a related analytical role.

What technical skills are required for this position?

Candidates should have strong analytical skills with proficiency in SQL, Excel/Sheets, and data visualization tools such as Tableau, Looker, or Superset.

Is experience in the travel or hospitality industry preferred?

Yes, experience in a two-sided marketplace, travel/hospitality, or the tech industry is preferred.

What kind of work environment is this role suited for?

The role is suited for a fast-paced, global environment and requires comfort operating in ambiguity.

What is the annual pay range for this position in the United Kingdom?

The annual pay range for this position is £100,000—£125,000 GBP.

Does Airbnb offer benefits in addition to salary?

Yes, the role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

What is the company's commitment regarding inclusion and diversity?

Airbnb is committed to working with the broadest talent pool possible, believing that diverse ideas foster innovation and engagement. All qualified individuals are encouraged to apply.

Airbnb is a community based on connection and belonging.

Travel & Leisure
Industry
5001-10,000
Employees
2007
Founded Year

Mission & Purpose

Airbnb is an online platform that connects travellers with unique lodging options and experiences offered by hosts worldwide. The company allows hosts to rent out their properties, whether it's a spare room, an entire house, or even an unusual accommodation like a treehouse or boat, to travellers seeking a more personalised and local experience. Airbnb's ultimate mission is to create a world where anyone can belong anywhere, fostering a sense of belonging and cultural exchange among travellers and hosts. Their purpose is to enable people to explore new places, immerse themselves in different cultures, and build connections with local communities while offering hosts an opportunity to share their spaces and stories. By facilitating peer-to-peer hospitality, Airbnb aims to make travel more accessible, authentic, and enriching for people from all walks of life, while contributing to economic opportunities and sustainable tourism in various destinations.

Benefits

  • Comprehensive health plans

  • Paid volunteer time

  • Healthy food and snacks

  • Generous parental and family leave

  • Learning and development

  • Annual travel and experiences credit