FAQs
What qualifications are needed for the Project Coordinator / Project Manager role?
A degree in Translation or relevant work experience as a Project Manager in a Language Service Provider (LSP) is required.
What are the primary responsibilities of the role?
The primary responsibilities include providing excellent customer service, managing customer orders, sourcing and managing subcontractors, data entry, diary management, and ensuring effective communication with clients and subcontractors.
Is prior experience in customer service necessary?
Yes, prior experience in customer service is essential for handling support and complaints effectively.
What software will I be using in this position?
You will be using in-house CRM software as part of your daily responsibilities.
Are there opportunities for career progression within the company?
Yes, there are excellent career progression opportunities available, along with company-supported training and qualification programmes.
How does the company ensure a positive work environment?
The company promotes a positive and friendly approach to interactions with customers and offers performance-related bonuses to reward employees for their contributions.
What skills are emphasized for this role?
Key skills include excellent organization and timekeeping, strong communication (both written and oral), a commitment to customer service, the ability to work under pressure, and meticulous attention to detail.
Is this position suitable for individuals who work well under pressure?
Yes, the role requires the ability to work under time pressure and meet deadlines effectively.
How will I communicate with clients and subcontractors?
Communication will primarily be conducted through telephone, videoconferencing sessions, and written correspondence.
Is there a focus on team collaboration in this role?
Yes, collaboration with both clients and subcontractors is essential, requiring strong interpersonal skills and effective teamwork.