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Project Manager, Customer Platform

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Lyft

Jan 4

Applications are closed

  • Job
    Full-time
    Junior Level
  • Toronto

Requirements

  • Minimum 2+ years of Project Management or Business Analyst experience
  • Strong systems thinker with exceptional organizational / project management skills
  • Successful track record effortlessly managing multiple, concurrent, high visibility initiatives
  • Concise, direct, clear communicator with a proven ability to navigate difficult messages, eliminate ambiguity, and tactfully drive accountability
  • Ability to think both tactically and strategically, and drive complex conversations that result in actionable insights
  • Passion for Lyft, the ride-sharing community, and a drive to make a meaningful impact
  • Ability to dive deeply into a problem and quickly assess risks and dependencies
  • Bonus: Knowledge of and passion for the Safety & Customer Cares space

Responsibilities

  • Develop a deep understanding of the needs of the organizations & their priorities. Plan and drive implementation of new programs, processes, and systems to improve execution and productivity across teams
  • Manage multiple roadmaps, dependencies, and launch timelines across several teams & roles (operations, product, eng)
  • Hold stakeholders accountable for deadlines, deliverables, and updates.
  • Maintain a consistent communication strategy for informing execs, leadership, teams & stakeholders of progress, and roadblocks (with actions)

FAQs

What is the primary purpose of the Project Manager role in the Customer Platform Organization at Lyft?

The primary purpose of the Project Manager role is to define and drive clear processes, utilize analytical thinking, and collaborate with a wide group of stakeholders to enhance the execution and productivity of the Customer Platform Organization.

What are the key responsibilities of this position?

Key responsibilities include developing an understanding of organizational needs, managing multiple roadmaps and timelines, holding stakeholders accountable for deliverables, and maintaining consistent communication regarding progress and challenges.

What is the minimum experience required for this role?

A minimum of 2+ years of Project Management or Business Analyst experience is required for this role.

What qualities are desired in a candidate for this position?

Desired qualities include being a strong systems thinker, having exceptional organizational skills, being a concise communicator, possessing the ability to navigate complex conversations, and having a passion for Lyft and the ride-sharing community.

Is knowledge of Safety & Customer Care important for this role?

Yes, knowledge of and passion for the Safety & Customer Care space is considered a bonus for this position.

How many days per week are hybrid employees expected to work in the office?

Hybrid employees are expected to work in the office 3 days per week, specifically on Mondays, Thursdays, and a team-specific third day.

What benefits does Lyft offer for this position?

Lyft offers extended health and dental coverage options, mental health benefits, family building benefits, a Health Care Savings Account, paid time off, paid sick days, and paid parental leave.

What is the expected salary range for this position in the Toronto area?

The expected base pay range for this position in the Toronto area is $76,000 - $95,000 CAD, depending on qualifications, experience, and geographic location.

Can candidates request accommodation during the application process?

Yes, candidates can request accommodation for persons with disabilities during the application and hiring process, in accordance with applicable law.

What is Lyft’s stance on workplace diversity and equality?

Lyft proudly pursues and hires a diverse workforce and believes that every person has a right to equal employment opportunities without discrimination based on various protected characteristics.

Ride by ride, we’re reimagining the world’s best transportation.

Transportation
Industry
5001-10,000
Employees
2012
Founded Year

Mission & Purpose

Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.

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