FAQs
What is the job title for this position?
The job title is Projektleitung Kundenservice Köln (m/w/d).
What are the main responsibilities of the Projektleitung Kundenservice?
The main responsibilities include leading strategic and central customer service transformation projects, ensuring the development and implementation of a long-term customer service strategy, managing budgets and resources, fostering stakeholder engagement, and supporting digitalization and automation measures for service process improvement.
What qualifications are required for this position?
Candidates should have a degree in business administration or a comparable qualification, over 10 years of professional experience in the insurance or consulting sector, experience in project management (ideally with agile methods such as SAFe), strong communication skills, and fluent German and English language skills.
Are there opportunities for professional development?
Yes, there are numerous training and learning opportunities available to enhance skills and support individual development.
Where is the job located?
The job is located in Köln.
What type of work arrangements are offered?
Flexible working arrangements are available to foster a balance between working in the office and from home, with options for both full-time and part-time work.
To whom should I send my application, and what should it include?
Applications should be submitted through the career portal, including your salary expectations and possible start date. Direct email applications will not be considered.
Is prior experience in leading teams required?
Yes, experience in the leadership and development of a project team with diverse skill sets is required, demonstrating a high level of empathy and communication skills.
How does the company support work-life balance?
The company offers a variety of health and wellness programs, including group fitness sessions and virtual mindfulness training, to support a healthy work-life balance.
What is the company's approach to innovation and change in customer service?
Zurich is focused on innovating insurance by thinking creatively, working agile, and engaging in customer-centric transformations in their service units.