FAQs
What is the main responsibility of a Provider Relations Analyst?
The main responsibility is to manage the relationship with Health Care Providers in the Europe and Americas network, ensuring effective collaboration and a best-in-class customer experience.
What qualifications are necessary for external candidates applying for this role?
External candidates should have at least 2 years of experience in Operations, Data analysis, Marketing/Communications, or Relationship Management, along with operational and customer/provider-facing experience.
Which languages are required for this position?
Proficiency in English and Spanish is required, and knowledge of additional languages such as German or Portuguese is a plus.
What skills are essential for success in this role?
Strong analytical and problem-solving skills, excellent organization and planning abilities, effective communication skills, and a can-do attitude in relationship management are essential.
Is prior experience with Cigna required for this position?
If you are an internal candidate, at least 1 year of experience with Cigna is required, along with a strong performance track record in other relevant roles.
What is the expected travel requirement for this role?
The position requires an estimated 10% travel time.
What types of healthcare professionals will the analyst be working with?
The analyst will be working with healthcare providers such as hospitals and clinics, focusing on managing partnerships and facilitating their interaction with Cigna.
How does the role contribute to service improvement?
The role involves striving for continuous service improvement through analysis of root causes, proactive implementation of initiatives, and collaboration with various teams to enhance service delivery.
What type of education will the analyst provide to healthcare providers?
The analyst will conduct education sessions covering processes such as member identification and eligibility, claims submission, and navigating the Cigna operating model.
What kind of background is beneficial for this position?
A background in Operations, Data Analysis, Marketing/Communications, or Relationship Management, particularly in a healthcare setting, is beneficial for this role.