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Publishing Relations Executive – Serial Content (Onboarding)

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Elsevier

19d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • Chennai
  • Quick Apply

AI generated summary

  • You should have integrity, problem-solving skills, a customer-focused mindset, corporate experience, and a bachelor’s degree. Knowledge of publishing and Salesforce is a plus.
  • You will build relationships with content partners, oversee onboarding processes, ensure best practices, manage licensing lifecycles, and enhance customer experience for serial content delivery.

Requirements

  • Displays high integrity and honesty
  • Drives for results
  • Solves problems and analyzes issues
  • Ability to build, strengthen, and maintain positive professional relationships
  • Customer experience (CX) enthusiast with a devotion to providing high-quality service
  • Fair knowledge of the publishing process and serial content is preferred
  • Proficiency in Salesforce is an advantage
  • Bachelor’s degree in any discipline
  • 3+ years of proven corporate experience, preferably in an international matrix organization
  • Lots of energy, enthusiasm, and a passion for customer experience and continuous improvements
  • An independent, results-driven mindset with a high level of attention to detail and a customer-focused approach
  • Excellent verbal and written English communication skills

Responsibilities

  • Build trusted relationships with content partners by driving the onboarding activities of serial content.
  • Act as a gatekeeper, ensuring Elsevier's best practices for the use and display of third-party content, safeguarding Elsevier's reputation and content partners' intellectual property.
  • Ensure that all operational activities related to the onboarding processes are well handled.
  • Deliver a smooth, unfragmented, and consistent customer experience across all touchpoints and stages of the onboarding lifecycle.
  • Drive and execute initiatives supporting serial content growth through faster onboarding.
  • Initiate new content delivery setups and facilitate transitions in content delivery platforms and formats to ensure speed and completeness.
  • Manage the lifecycle of the licensing process, including renewal activities for selected content partners.

FAQs

What is the role of a Publishing Relations Executive – Serial Content?

The Publishing Relations Executive – Serial Content is responsible for maintaining relationships with third-party content partners, overseeing the onboarding process, and ensuring compliance with rights and permissions for serial content in Elsevier products.

What qualifications are required for this position?

A Bachelor’s degree in any discipline, along with 3+ years of proven corporate experience, preferably in an international matrix organization, is required. Knowledge of the publishing process and customer service experience is preferred.

Is experience with Salesforce necessary?

While proficiency in Salesforce is considered an advantage, it is not explicitly required for the role.

What are the key responsibilities of this role?

Key responsibilities include building trusted relationships with content partners, ensuring best practices for content use, managing the onboarding process, and delivering a consistent customer experience throughout the onboarding lifecycle.

What skills are needed for the Publishing Relations Executive position?

Strong relationship-building abilities, customer-centric focus, problem-solving skills, attention to detail, and excellent verbal and written communication skills are essential.

Does Elsevier offer flexible working arrangements?

Yes, Elsevier promotes flexible working arrangements, including remote work in a hybrid format and flexible hours.

What type of benefits does Elsevier provide to its employees?

Elsevier offers comprehensive health insurance, group life and accident insurance, an employee assistance program, modern family benefits, long-service awards, and various paid time off.

Where is this position based?

This position is based in Chennai.

How does Elsevier support employee well-being?

Elsevier promotes a healthy work/life balance through various wellbeing initiatives, flexible work arrangements, and comprehensive health benefits.

What kind of experience will I gain in this role?

In this role, you will gain valuable experience in customer relations, content onboarding, rights management, and collaboration in a global publishing and analytics environment.

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Elsevier

Because informed decisions lead to better outcomes

Consulting
Industry
5001-10,000
Employees
1880
Founded Year

Mission & Purpose

As a global leader in information and analytics, Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems. In everything we publish, we uphold the highest standards of quality and integrity. We bring that same rigor to our information analytics solutions for researchers, health professionals, institutions and funders. Elsevier employs 8,700 people worldwide. We have supported the work of our research and health partners for more than 140 years. Growing from our roots in publishing, we offer knowledge and valuable analytics that help our users make breakthroughs and drive societal progress. With the Elsevier Foundation and our external Inclusion & Diversity Advisory Board, we work in partnership with diverse stakeholders to advance inclusion and diversity in science, research and healthcare in developing countries and around the world.