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Quality and Education Manager

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Bupa

1mo ago

  • Job
    Full-time
    Senior Level
  • Healthcare
    Education & Teaching
  • Adelaide

AI generated summary

  • You must have a Bachelor of Nursing (APHRA), preferably a Postgraduate in Aged Care and Cert IV in TAE, with proven quality care delivery, coaching, and strong communication skills.
  • You will lead quality initiatives, coach team members, monitor compliance with standards, analyze data, manage audits, and ensure high-quality, person-centered care for residents.

Requirements

  • Bachelor of Nursing with current APHRA is essential.
  • Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) is desirable.
  • Proven track record in delivering quality clinical care, coaching, delivering training.
  • Ability to foster a team environment and build collaborative relationships.
  • Highly effective communication, leadership, and relationship management skills.
  • An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes.

Responsibilities

  • Provide quality focused leadership and coaching.
  • Provide guidance in relation to documentation/recording to ensure care and services provided meets expected outcomes.
  • Develop team members knowledge and understanding of expectations of practice within the framework of the Aged Care Quality Standards and their own scope of practice.
  • Identify areas of employee’s skills/knowledge that require further learning/competency development and create a plan to achieve this.
  • Ensure care home and team members are prepared through preparedness activities and maintains currency of the Commission Entry Questions.
  • Maintain the Care Home’s Plan for Continuous Improvement (PCI) in collaboration with leadership team.
  • Meet monthly or more frequently with the GM and CCM’s to review and track progress of PCI items.
  • Complete month end Quality Indicator Report, including analysing data, discussing, and articulating insights with CCMs and GMs, and ensuring improvements are transferred to the PCI and implemented.
  • Responsible for ensuring Government NQIP (National Quality Indicator) program data is submitted in line with Bupa timeframes, and analysed, with any improvements documented and actioned.
  • Coordinates the completion of all monthly Care Home Audits within the Operations Essential audit program.
  • Management and delivery of the highest quality clinical care of Residents person centred care for residents, including assessment, planning, implementation, and evaluation.
  • Maintain accurate records and documentation consistent with policy, legislation, and privacy requirements.

FAQs

What is the main responsibility of the Quality Education Manager at Bupa Aged Care?

The main responsibility is to lead the home in relation to quality care and services, ensuring compliance with Aged Care Quality Standards, identifying improvement opportunities, and coaching the Care Home leadership team for sustainability.

What qualifications are required for this position?

A Bachelor of Nursing with current APHRA registration is essential. Additionally, a postgraduate qualification in Aged Care and a Certificate IV in Training and Assessment (TAE40116) are desirable.

What kind of professional development opportunities does Bupa Aged Care offer?

Bupa Aged Care provides access to leading training and professional development, supported by a quality education team and expert clinicians committed to clinical excellence.

What are some of the key tasks involved in this role?

Key tasks include providing quality-focused leadership and coaching, maintaining the Care Home’s Plan for Continuous Improvement, coordinating monthly Care Home audits, and managing the delivery of person-centered care for residents.

How does Bupa Aged Care recognize and reward its staff?

Bupa Aged Care has the "Bupa Love Reward & Recognition Program," which ensures that the gratitude of residents and their families is passed on to deserving staff.

Is experience in coaching and training required for this position?

Yes, a proven track record in delivering quality clinical care, coaching, and delivering training is required.

What kind of support can new employees expect upon joining?

New employees will receive a comprehensive induction and buddy program designed to set them up for success and ease them into their new role with support.

Does Bupa Aged Care promote a safe and inclusive workplace?

Yes, Bupa Aged Care is committed to creating and sustaining a safe and inclusive workplace where team members feel they belong, regardless of various factors such as gender identity, ethnicity, or disability.

Are pre-employment checks required for this position?

Yes, all candidates will be required to complete pre-employment checks as part of the application process.

Will the Quality Education Manager work closely with others in the organization?

Yes, the Quality Education Manager will meet regularly with the General Manager (GM) and Care Coordination Managers (CCMs) to review and track progress on quality improvement initiatives.

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Bupa

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.