FAQs
What is the main focus of the Quality Program Manager role?
The main focus is to improve the quality of Amazon's pickup and returns experience by identifying and solving complex challenges, optimizing processes, and driving improvements across over 500 locations.
What qualifications are required for this position?
Candidates must have at least 3 years of program or project management experience, experience in defining and implementing process improvement initiatives using data and metrics, advanced knowledge of Excel and SQL, and experience working cross-functionally with tech and non-tech teams.
What type of data analysis is expected in this role?
The role requires monitoring key quality metrics, extracting and analyzing data from various databases, identifying trends, and conducting deep dives into performance outliers to track the effectiveness of implemented solutions.
Who will the Quality Program Manager work with?
The Quality Program Manager will collaborate with cross-functional teams including Product, Program, and Field Operations teams to ensure alignment and drive positive change.
Is effective communication important for this role?
Yes, strong written and verbal communication skills are essential as the role involves regular reporting to stakeholders, facilitating cross-functional communication, and presenting data-driven recommendations to leadership.
What kind of impact will this role have?
The role will directly influence how millions of customers experience Amazon's services by maintaining best-in-class standards and ensuring exceptional customer interactions.
Is experience in stakeholder management important for this position?
Yes, experience in stakeholder management and dealing with multiple stakeholders at various levels of the organization is preferred for this role.
What benefits does Amazon offer for this position?
Amazon offers a range of benefits including medical, financial, and other forms of compensation, with total compensation reflecting the cost of labor across different US geographic markets.
Will I conduct audits as part of this job?
Yes, conducting audits, creating audit schedules, and performing on-site audits to gather insights are key responsibilities of the role.
What opportunities for professional growth does this position offer?
The role provides opportunities to develop and implement process improvements, engage in cross-functional collaborations, and present findings to leadership, all of which contribute to professional growth within the company.