Radiology Administrator

Liverpool Heart & Chest Hospital NHS Foundation Trust

Aug 7

Applications are closed

Job
Full-time
Mid Level
Liverpool

Requirements

1. To act as Administrator in the Radiology department.
2. Establish and maintain communication with individuals regarding timing of appointments and typing of reports, overcoming any problems in communication.
3. To ensure efficient administration of CT/MRI and ultrasound appointments and related workload. Ensure all patient demographics are entered onto the system and appointment details are entered on to the Computerised Radiology Information System (CRIS), liaising with consultant radiologists and radiographers.
4. Liaising with staff, consultants and patients at Liverpool Heart and Chest, Royal Liverpool/Broadgreen and other Trusts in respect of their appointments booked on this site.
5. Coordinate the CT lung biopsy booking process; liaise with internal cancer nurses and external Trusts; chase reports/investigations when needed.
6. Validate the Patient Tracking List (PTL) for Radiology; escalating any concerns to the Radiology Pathway Coordinator.
7. Participate in the departmental rota including, reception, appointments and report chasing etc.
8. Participate in office audits as and when required.
9. To participate in the weekly rota.
10. To be accountable for all aspects of own work, with the ability to prioritise your workload.
11. To undertake the booking of appointments in a timely manner.
12. To inform the Radiology Pathway Coordinator when difficulties arise with the booking of appointments i.e., patient cancellations, potential breaches.
13. To take delegated responsibility from senior colleagues for contacting patients as required.
14. To be flexible in your approach to your workload.
15. To ensure that patients/callers needs are met with regard to booking systems, and/or general enquiries.
16. To sensitively explain to patients when their appointments have been cancelled or postponed and ensure a new appointment is negotiated, as required.
17. To deal sympathetically with distressed patients and families.
18. To support senior members of team and organisation with service planning when required.
19. To notify the Radiology Pathway Coordinators– Radiology if there are any issues with capacity for future appointments.
20. To be responsible for own time management to meet service and patient priorities.
21. To be aware of and comply with all LHCH policies and procedures.
22. To ensure that any change of patient details are made on PAS promptly at the point of referral or appointment confirmation.
23. To be responsible for maintaining own competency to practice through maintaining skills, by actively participating in IMPACT and participate in the Trust appraisal scheme.

Responsibilities

The Radiology Administrator role involves:
This role will include the booking of CT/MRI/Ultrasound appointments using the Computerised Radiology Information System (CRIS)
It involves lots of contact with patients and other disciplines throughout the Trust and will also include Other hospitals, patients and GP Surgeries.
The jobs validating the Radiology Patient List (PTL) ensuring patients are book in a timely manner that adheres to DM01 guidance.
We are an extremely busy Radiology department.
To act as Administrator in the Radiology department.
Establish and maintain communication with individuals regarding timing of appointments and typing of reports, overcoming any problems in communication.
To ensure efficient administration of CT/MRI and ultrasound appointments and related workload. Ensure all patient demographics are entered onto the system and appointment details are entered on to the Computerised Radiology Information System (CRIS), liaising with consultant radiologists and radiographers.
Liaising with staff, consultants and patients at Liverpool Heart and Chest, Royal Liverpool/Broadgreen and other Trusts in respect of their appointments booked on this site.
Coordinate the CT lung biopsy booking process; liaise with internal cancer nurses and external Trusts; chase reports/investigations when needed.
Validate the Patient Tracking List (PTL) for Radiology; escalating any concerns to the Radiology Pathway Coordinator.
Participate in the departmental rota including, reception, appointments and report chasing etc
Participate in office audits as and when required.

FAQs

What are the working hours for the Radiology Administrator position?

The working hours are from 08:30 to 17:00, including a 1-hour lunch break.

What responsibilities does the Radiology Administrator have regarding patient appointments?

The Radiology Administrator is responsible for booking CT/MRI/Ultrasound appointments, maintaining communication with patients about their appointments, and ensuring that patient demographics and appointment details are entered into the Computerised Radiology Information System (CRIS).

Is there a requirement to liaise with other healthcare providers?

Yes, the role involves liaising with staff, consultants, and patients at Liverpool Heart and Chest Hospital, as well as with other Trusts regarding appointments.

What kind of patient interactions are involved in this role?

The role involves a lot of contact with patients, including handling inquiries, managing appointment bookings, and sensitively communicating about any cancellations or changes to appointments.

What is the Patient Tracking List (PTL) in this context?

The Patient Tracking List (PTL) is a list that the Radiology Administrator must validate to ensure patients are booked in a timely manner according to the DM01 guidance, and any concerns must be escalated to the Radiology Pathway Coordinator.

Are there opportunities for professional development in this role?

Yes, the Radiology Administrator is expected to maintain competency through active participation in development programs like IMPACT and participate in the Trust appraisal scheme.

Will the Radiology Administrator participate in office audits?

Yes, the Radiology Administrator will participate in office audits as required.

What skills are necessary for the Radiology Administrator position?

Skills necessary for this role include strong communication abilities, time management, organizational skills, and the capacity to handle sensitive situations with patients and their families.

Is there flexibility in the role regarding workload management?

Yes, the role requires flexibility in approach to workload and demands the ability to prioritize effectively.

What is the main goal of the Liverpool Heart and Chest Hospital as stated in the job description?

The main goal is to be the best cardiothoracic integrated healthcare organization, providing high-quality clinical services underpinned by research and innovation.

Liverpool Heart & Chest Hospital NHS Foundation Trust

LHCH is an 'Outstanding' rated trust providing specialist cardiothoracic services to patients across the North West.

Science & Healthcare

Industry

1001-5000

Employees

1991

Founded Year

Mission & Purpose

Liverpool Heart and Chest Hospital NHS Foundation Trust is a specialist NHS hospital that provides high-quality care for patients with complex heart and chest conditions. Its ultimate mission is to deliver excellent, patient-centred care in cardiology and cardiothoracic surgery, ensuring the best possible outcomes for individuals with cardiovascular and respiratory illnesses. The hospital's purpose is to advance healthcare through expert treatment, innovative research, and compassionate service, aiming to improve the quality of life for patients and contribute to the advancement of heart and chest medicine.