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Receptionist

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University of Cambridge

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Cambridge

AI generated summary

  • You must have reception or customer service experience, knowledge of Microsoft Office, great communication skills, a positive attitude, and be flexible for shift work and occasional events.
  • You will manage visitor access, handle inquiries, process bookings, assist event organizers, maintain reception areas, support facilities, and share information on health and safety.

Requirements

  • Key Requirements
  • * Reception or customer service experience.
  • * Knowledge of Microsoft Office packages.
  • * Great communication and interpersonal skills.
  • * Positive can-do attitude, flexible approach to situations and friendly demeanour.
  • * Shift work; 07:45 to 16:00 and 09:45 to 18:00. Able to provide occasional out of hours cover during events.

Responsibilities

  • Visitor management - welcoming staff and visitors (including contractors) to the Institute following agreed procedures (allocation of building passes, keys desk or workspace and wayfinding, as required).
  • Programming and updating the building access cards, as required.
  • Handling telephone, digital and face-to-face enquiries in a courteous and efficient manner.
  • Processing bookings and enquiries for the flagship meeting rooms, event spaces and other areas, to agreed procedures.
  • General "housekeeping" duties to ensure the reception, foyer and coffee machine area is kept clean and tidy.
  • Assisting event / meeting organisers (internal) to ensure their events run smoothly (supporting the booking process, catering recommendations, building communications, and wayfinding etc).
  • Providing the facilities team with general facilities and health and safety support; routine front-of-house service tasks, evacuation procedures and drills, fault reporting etc.
  • Disseminating information about CISL, health and safety and the building to staff and visitors.

FAQs

What are the key duties of the Receptionist position?

The key duties include visitor management, programming and updating building access cards, handling enquiries, processing bookings for meeting rooms, maintaining the cleanliness of the reception area, assisting event organizers, providing general facilities support, and disseminating information about CISL and health and safety protocols.

What are the working hours for this position?

The working hours are 36.5 hours per week, with shifts from 07:45 to 16:00 and 09:45 to 18:00, and the ability to provide occasional out-of-hours cover during events.

What experience is required for the Receptionist role?

Reception or customer service experience is required, along with knowledge of Microsoft Office packages and strong communication and interpersonal skills.

Is this position full-time or part-time?

This position is full-time and permanent.

How many days of annual leave do employees receive?

Employees receive 36 days of annual leave, which includes bank holidays.

What benefits are offered to employees in this position?

Benefits include a generous pension scheme, discount portal, cycle to work scheme, access to the University accommodation service, relocation support, employee assistance programme, family-friendly policies, and more.

Where is the job located?

The job is located in the award-winning Entopia Building in central Cambridge.

Are there any specific diversity and inclusion initiatives for this role?

Yes, the University particularly welcomes applications from candidates from a BME background, as they are under-represented at this level in the institution.

How do I apply for the Receptionist position?

You can apply online by clicking the 'Apply' button and registering an account with the recruitment system.

Can I contact someone for informal inquiries about this role?

Yes, you can direct informal inquiries to the Human Resources team via email at Recruitment@cisl.cam.ac.uk.

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University of Cambridge

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The University of Cambridge is one of the world's foremost research universities. The University is made up of 31 Colleges and over 150 departments, faculties, schools and other institutions. Its mission is 'to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence'​.

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