FAQs
What is the job title for this position?
The job title is Receptionist.
Where is the job located?
The job is located at Summerfield Group Practice Health Centre in West Birmingham.
Is this position full-time or part-time?
This is a full-time position.
What are the working hours for this role?
The working hours will be negotiable to an extent but must fall within the Practice's opening times.
Are there any specific skills required for this position?
Yes, candidates are expected to learn the patient administration systems and ordering system and be able to handle patient inquiries both face-to-face and over the phone.
Will I have to manage patient referrals?
Yes, managing referrals according to guidelines is part of the job responsibilities.
What administrative activities will I be expected to support?
You will support activities like typing correspondence, completing EMIS tasks, dealing with patient inquiries, referral management, managing a department email, and opening and scanning post.
Is flexibility in scheduling required?
Yes, some degree of flexibility will be desired for cover during holiday times.
Who can I contact for more information about the position?
You can contact Shabnam Khan, the Service Manager, via email at shabnam.khan@nhs.net or by telephone at 0121 255 0419.
What values does the Sandwell and West Birmingham NHS Trust uphold?
The Trust values Ambition, Respect, and Compassion, which guide how staff work together and care for patients and their families.
What is the purpose of the Sandwell and West Birmingham NHS Trust?
The purpose is to "Improve the Life Chances and Health Outcomes of our Population."