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Receptionist

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Sandwell and West Birmingham NHS Trust

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Birmingham

AI generated summary

  • You should learn patient systems, engage with patients and families, offer flexible hours, support administrative tasks, and be adaptable for holiday cover.
  • You will manage administrative tasks, handle patient inquiries, complete EMIS tasks, manage referrals, oversee a shared email account, and process incoming mail while supporting department activities.

Requirements

  • There will be a requirement to learn the patient administration systems and ordering system to work effectively within a ‘low’ paper environment.
  • There may be some requirement to phone and speak to patients and also to deal with patients and their family or assistants.
  • The days and hours worked will be negotiable to an extent but within the Practices opening times.
  • Some degree of flexibility would be desired for cover during holiday times.
  • You will be expected to support all administrative activities.
  • You will be expected to support all activities within the Department.
  • If you feel you have the necessary qualities and skill set we would be delighted to hear from you.

Responsibilities

  • You will be expected to support all administrative activities. Examples of some activities are:
  • Typing correspondence.
  • Completing EMIS tasks
  • Dealing with patient enquiries both face to face and telephone
  • Referral management according to guidelines.
  • Shared management of a Department email account.
  • Opening and scanning post
  • You will be expected to support all activities within the Department.

FAQs

What is the job title for this position?

The job title is Receptionist.

Where is the job located?

The job is located at Summerfield Group Practice Health Centre in West Birmingham.

Is this position full-time or part-time?

This is a full-time position.

What are the working hours for this role?

The working hours will be negotiable to an extent but must fall within the Practice's opening times.

Are there any specific skills required for this position?

Yes, candidates are expected to learn the patient administration systems and ordering system and be able to handle patient inquiries both face-to-face and over the phone.

Will I have to manage patient referrals?

Yes, managing referrals according to guidelines is part of the job responsibilities.

What administrative activities will I be expected to support?

You will support activities like typing correspondence, completing EMIS tasks, dealing with patient inquiries, referral management, managing a department email, and opening and scanning post.

Is flexibility in scheduling required?

Yes, some degree of flexibility will be desired for cover during holiday times.

Who can I contact for more information about the position?

You can contact Shabnam Khan, the Service Manager, via email at shabnam.khan@nhs.net or by telephone at 0121 255 0419.

What values does the Sandwell and West Birmingham NHS Trust uphold?

The Trust values Ambition, Respect, and Compassion, which guide how staff work together and care for patients and their families.

What is the purpose of the Sandwell and West Birmingham NHS Trust?

The purpose is to "Improve the Life Chances and Health Outcomes of our Population."

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Sandwell and West Birmingham NHS Trust

Providing integrated care from 150 sites including City, Sandwell and Rowley Regis Hospitals.

Science & Healthcare
Industry
5001-10,000
Employees
2002
Founded Year

Mission & Purpose

Sandwell and West Birmingham NHS Trust provides a range of healthcare services, including emergency care, elective procedures, and specialized treatments, across Sandwell and West Birmingham. Their mission is to deliver high-quality, patient-centered care, focusing on improving health outcomes and ensuring a compassionate and effective service. They aim to enhance community health through continuous innovation, excellence in medical care, and dedicated support for patients and staff.