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Receptionist

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Bupa

12d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You must be positive in a fast-paced setting, have admin/reception experience (healthcare preferred), strong communication skills, Microsoft Word/Outlook proficiency, and promotional experience. Dentally experience is a plus.
  • You will greet patients, manage appointments, support care packages, promote services, provide customer service, assist the team, handle payments, and maintain patient confidentiality.

Requirements

  • Ability to be positive and professional in a fast-paced environment
  • Previous administration or receptionist experience, preferably within a healthcare setting
  • Strong communication skills face to face, via telephone and email
  • Proficient with Microsoft Word and Outlook with overall strong organisation skills
  • Previous experience with promoting company products and services
  • Preferred Dentally experience

Responsibilities

  • Meeting and greeting patients, providing a great first impression and patient journey
  • Booking and amending appointments, answering the phone, updating patient records
  • Co-ordinating the care packages for our patients that has been provided by our clinicians
  • Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
  • Excellent customer service skills face to face, telephone and via email
  • Supporting the Practice Manager and clinical team with the smooth running of the practice
  • Handling payments
  • Accessing sensitive information whilst maintaining patient confidentiality

FAQs

What are the working hours for the Dental Receptionist position?

The working hours for the Dental Receptionist position are 39 hours per week, with specific hours from Monday to Friday.

Is previous experience required for this role?

Yes, previous administration or receptionist experience, preferably within a healthcare setting, is required for this role.

What type of skills are necessary for the Dental Receptionist position?

Strong communication skills, excellent customer service abilities, proficiency in Microsoft Word and Outlook, and organizational skills are necessary for this position.

Are there opportunities for professional development and training?

Yes, there are opportunities for training and development, which can lead to increases in pay rates.

What type of customer interactions will I have in this role?

In this role, you will be meeting and greeting patients, providing excellent customer service face to face, via telephone, and through email.

Will I need to handle sensitive patient information?

Yes, you will be accessing sensitive information and must maintain patient confidentiality while doing so.

Are there benefits related to health and wellbeing?

Yes, there are a variety of health and wellbeing benefits, including access to free support services, mental health support, discounted dental insurance, and wellness programs.

How does Bupa Dental Care support financial wellbeing?

Bupa Dental Care offers My Bupa Extras for discounts at retailers, fitness facility access, and Wagestream, which allows you to access your income before payday if needed.

What is the company’s approach to diversity and inclusion?

Bupa Dental Care champions diversity and fosters an inclusive environment where everyone is encouraged to be themselves and where the workforce represents the communities and customers they serve.

How can I apply for the Dental Receptionist position?

You can apply for the position through the application process specified in the job posting.

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.