Logo of Huzzle

Home

Matches

Explore

Manage

Receptionist

image

James Paget University Hospitals NHS Foundation Trust

Oct 20

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Healthcare

Requirements

  • 4 GCSEs grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
  • NVQ 2 in Customer Care or administration experience including recent face to face working with the general public
  • Basic knowledge of the Receptionist role
  • Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
  • Experience of working with the general public
  • Experience of working with clinical teams
  • Experience of working with NHS IT systems
  • Knowledge of medical terminology
  • Ability to demonstrate an interest in the role
  • Good keyboard/IT skills with the ability to accurately input data
  • Good literacy and numeracy skills
  • Good organisational/time management skills with the ability to demonstrate initiative when balancing work demands
  • Ability to work in a pressurised working environment with frequent interruptions
  • Good communication skills and the ability to interact professionally with patients, relatives and other staff groups
  • Ability to work on own initiative and as part of a multi-disciplinary team
  • Ability to adapt to different working practices and areas of work
  • Ability to maintain professional behaviour at all times
  • Accurate document presentation and attention to detail
  • Ability to work flexibly to meet the needs of the service including weekends/ Bank Holidays as required
  • Ability to provide cover for other members of the outpatient reception team during periods of annual leave and sickness in order to meet service needs

Responsibilities

  • The role is to provide a full reception service to outpatient clinics ensuring all patient information, referrals and appointments are appropriately processed within Trust guidelines.
  • The candidate will offer the highest standard of customer care to patients, visitors and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust’s Code of Values & Behaviours.
  • As a receptionist you will provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment, presenting a professional, calm and confident manner in line with the Trust’s Values & Behaviours.
  • You will provide a full reception service to the outpatient clinic including, but not limited to:
  • Maintaining accurate information and patient demographics within Trust PAS system
  • Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties
  • Ensuring patients’ arrival and departure times are electronically captured
  • Distribution, collation and inputting of clinic outcomes
  • Book future appointments and recording of non-attendances

FAQs

What are the working hours for the Receptionist positions?

Post 1 is for 22.5 hours per week and Post 2 is for 19 hours per week.

What qualifications are required for the Receptionist role?

Essential criteria include 4 GCSEs grade D or above including mathematics and English, or equivalent level 2 literacy and numeracy qualifications.

Is previous experience required for this position?

While basic knowledge of the Receptionist role is essential, previous experience working with the general public and in clinical teams is desirable but not mandatory.

What skills are necessary for this role?

Essential skills include good keyboard/IT skills, organizational/time management skills, good communication skills, the ability to work under pressure, and accuracy in document presentation.

Is training provided for this position?

Yes, the Trust is committed to investing in staff development to enable them to reach their full potential.

Will I need to work weekends or bank holidays?

Yes, the role does require flexibility to meet the needs of the service, including working on weekends and bank holidays as necessary.

Is there a uniform or dress code for Receptionists?

The job description does not specify a uniform, but professional behavior and appearance are expected at all times.

Can I apply if I require Tier 2 sponsorship?

Yes, the Trust is pleased to consider applicants who require Tier 2 sponsorship to work in the UK, though priority will generally be given to suitably qualified and experienced UK candidates.

What should I do if I have not heard back regarding my application?

If you do not hear from the Trust within 4 weeks of applying, please assume that your application has been unsuccessful.

Are there opportunities for career advancement within the Trust?

Yes, the Trust is committed to the professional development of its staff and offers various initiatives to support career growth and improvement.

image

James Paget University Hospitals NHS Foundation Trust

A hospital and a community, proudly serving patients on the East Coast Since 1982

Science & Healthcare
Industry
1001-5000
Employees
1982
Founded Year

Mission & Purpose

James Paget University Hospitals NHS Foundation Trust provides a range of healthcare services, including emergency care, surgery, and specialized treatments, to the community in Great Yarmouth and surrounding areas. Their mission is to deliver high-quality, patient-centered care that enhances health outcomes and overall patient experience. Their purpose is to ensure excellent care through commitment to innovation, compassion, and community-focused health services.

OpportunitiesView all

Get notified when James Paget University Hospitals NHS Foundation Trust posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?