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Receptionist

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Sussex Community NHS Foundation Trust

13d ago

  • Job
    Full-time
    Junior & Mid Level

AI generated summary

  • You must provide reception duties, manage patient appointments, communicate effectively, ensure confidentiality, and assist in administrative tasks while supporting the team as needed.
  • You will greet patients, manage appointments via SystmOne, handle inquiries, ensure confidentiality, process DNAs, and support administrative tasks for efficient clinic operations.

Requirements

  • - Provide reception duties for the CSIM services.
  • - Marking the arrival of patients to their appointments.
  • - Complete SystmOne tasks.
  • - Process DNAs (Did Not Attend).
  • - Open and Close receptions.
  • - Process friends and family questionnaires.
  • - Update USB stick daily for clinic information.
  • - Scan and attach clinical information.
  • - Process generic emails.
  • - Book, amend and cancel patient appointments using the computer based booking system SystmOne.
  • - Contact transport when patients are ready for returning home.
  • - Deal with enquires from patients or staff using various communication methods such as telephone, messaging and written.
  • - Communicate clearly and effectively with other professionals, outside agencies and patients.
  • - Ensure patient information remains confidential and that patient records and the reception areas are secure to assure confidentiality.
  • - Update and amend patient details as necessary.
  • - Take responsibility for liaising with professional colleagues to avoid unnecessary delays in patient care.
  • - In times of staffing need, to work at other sites.
  • - To carry out other duties which fall within the remit of this post as required by the Reception Team Lead.
  • - To contribute to the development of administration services to improve efficiency and productivity.
  • - Participate in Rheumatology meetings if on Rheumatology reception.
  • - Answering the telephone or removing messages and booking appointments for blood tests.
  • - Inputting new referrals for Phlebotomy.

Responsibilities

  • To provide reception duties for the CSIM services.
  • Provide a reception service for patients attending the clinics.
  • Marking the arrival of patients to their appointments
  • Complete SystmOne tasks
  • Process DNAs (Did Not Attend)
  • Open and Close receptions
  • Process friends and family questionnaires
  • Update USB stick daily for clinic information
  • Scan and attach clinical information
  • Process generic emails
  • Book, amend and cancel patient appointments using the computer based booking system SystmOne.
  • Contact transport when patients are ready for returning home
  • Deal with enquires from patients or staff using various communication methods such as telephone, messaging and written.
  • Communicate clearly and effectively with other professionals, outside agencies and patients.
  • Ensure patient information remains confidential and that patient records and the reception areas are secure to assure confidentiality.
  • Update and amend patient details as necessary.
  • Take responsibility for liaising with professional colleagues to avoid unnecessary delays in patient care.
  • In times of staffing need, to work at other sites.
  • To carry out other duties which fall within the remit of this post as required by the Reception Team Lead.
  • To contribute to the development of administration services to improve efficiency and productivity.
  • Participate in Rheumatology meetings if on Rheumatology reception.
  • Answering the telephone or removing messages and booking appointments for blood tests
  • Inputting new referrals for Phlebotomy

FAQs

What are the main responsibilities of a receptionist in this role?

The main responsibilities include providing reception duties for CSIM services, checking in patients, processing appointments, handling inquiries, and ensuring patient confidentiality.

Where will the receptionist be working?

The receptionist will work at various sites including the Physiotherapy department at St. Richard's Hospital and the Outpatient physiotherapy and MSK reception at Bognor Regis War Memorial Hospital.

What systems will the receptionist need to use?

The receptionist will primarily use the SystmOne computer-based booking system for managing patient appointments and related tasks.

How should the receptionist handle patient inquiries?

The receptionist should handle inquiries using various communication methods such as telephone, messaging, and written communication, ensuring clear and effective communication.

Is patient confidentiality important in this role?

Yes, maintaining patient confidentiality is crucial. The receptionist must ensure that patient information remains confidential and that patient records are secure.

What should the receptionist do when a patient does not attend an appointment (DNA)?

The receptionist is responsible for processing DNAs (Did Not Attend) in accordance with the established protocols.

Will the receptionist be required to work at multiple sites?

Yes, the receptionist may be required to work at other sites in times of staffing need.

What additional responsibilities may the receptionist have in Rheumatology?

In Rheumatology, the receptionist may participate in meetings, answer telephone inquiries, book appointments for blood tests, and input new referrals for Phlebotomy.

How often will the receptionist need to update patient information?

The receptionist will need to update and amend patient details as necessary, depending on the appointments and patient interactions.

Will the receptionist have any opportunities to contribute to service improvement?

Yes, the receptionist is encouraged to contribute to the development of administration services to improve efficiency and productivity.

Sussex Community NHS Foundation Trust

Excellent care at the heart of the community.

Science & Healthcare
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Sussex Community NHS Foundation Trust provides a range of community-based healthcare services across Sussex, including nursing, therapy, and specialist care. Their mission is to deliver high-quality, patient-centered care that supports people in their homes and communities, aiming to improve health outcomes and enhance well-being. Their purpose is to offer excellent community health services, promote independence, and integrate care to support patients' needs effectively.