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Receptionist

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Hyatt Hotels Corporation

9d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Facilities Management
  • London

AI generated summary

  • You should have customer service experience, excellent communication skills, attention to detail, multitasking ability, flexible availability, and a passion for outstanding service.
  • You will greet guests, check them in and out, handle inquiries and complaints, manage reservations, maintain reception area cleanliness, collaborate with departments, and assist with administrative tasks.

Requirements

  • Job Requirements:
  • - Previous experience in a customer service role, preferably within the hospitality industry
  • - Excellent communication and interpersonal skills
  • - Strong attention to detail and organizational skills
  • - Ability to work in a fast-paced environment and manage multiple tasks
  • - Proficient in English; additional languages are a plus
  • - Flexible availability, including weekends and holidays
  • - A positive attitude and a passion for delivering exceptional service

Responsibilities

  • Job Responsibilities:
  • Greet and welcome guests as they arrive at the hotel
  • Check guests in and out of the hotel efficiently and in a friendly manner
  • Handle guest enquiries and complaints with professionalism
  • Manage reservations and ensure accurate billing
  • Assist in maintaining the cleanliness and organization of the reception area
  • Collaborate with other departments to provide seamless service to guests
  • Provide information about the hotel’s facilities and local attractions
  • Ensure guest privacy and confidentiality at all times
  • Support the front desk team in any administrative tasks as required

FAQs

What is the salary for the Receptionist position?

The salary for the Receptionist position is £27,254 per annum, plus service charge.

What benefits are offered to Receptionists?

Receptionists enjoy several benefits, including 12 complimentary nights at Hyatt Hotels worldwide, discounted hotel stays for themselves and their family and friends, free meals on duty, a 50% discount on food and beverages at selected Hyatt Hotels, provided and laundered uniforms, a Headspace membership, access to the Employee Assistance Programme, and opportunities for continuous learning and development.

Where is Hyatt Regency London Blackfriars located?

Hyatt Regency London Blackfriars is located directly outside Blackfriars station, a few minutes away from Bank, and is a short stroll from St. Paul's Cathedral, the Tate Modern, and South Bank.

What are the values of Hyatt?

Hyatt’s values include Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing.

Is Hyatt committed to diversity and inclusion?

Yes, Hyatt is passionate about diversity, equity, and inclusion, celebrating a mosaic of cultures, ethnicities, genders, ages, abilities, and identities within their global teams.

What kind of career development opportunities are available at Hyatt?

Hyatt offers continuous learning and development opportunities to provide a clear career path, including job promotion opportunities across Hyatt Hotels worldwide.

How many Hyatt Hotels are there globally?

There are 1,250 Hyatt Hotels in over 76 countries worldwide.

What is the work environment like at Hyatt?

The work environment at Hyatt is focused on caring for people so they can be their best, making hospitality a fulfilling career where everyone's role matters and individuality is celebrated.

How do I apply for the Receptionist position?

You can apply for the Receptionist role by following the application process detailed in the job posting.

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Hyatt Hotels Corporation

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Hyatt Hotels Corporation is a leading global hospitality company that owns, manages, and franchises luxury and business hotels, resorts, and vacation properties. The company aims to provide authentic hospitality by making a difference in the lives of the people it touches every day. By offering exceptional service, comfortable accommodations, and unique experiences, Hyatt seeks to create a welcoming environment that fosters connections and enriches the lives of its guests, employees, and stakeholders worldwide.