FAQs
What are the primary responsibilities of a Receptionist at Hilton?
As a Receptionist at Hilton, your primary responsibilities include providing exceptional reception services for guests during check-in and check-out, handling guest queries efficiently, maximizing room occupancy through up-selling techniques, completing audit procedures, and ensuring compliance with security and health regulations.
What qualities are essential for a Receptionist in this role?
Essential qualities for a Receptionist in this role include a positive attitude, strong communication skills, commitment to delivering high-level customer service, excellent grooming standards, the ability to work independently and as part of a team, and competent IT proficiency.
Is previous experience in customer service required for this position?
Yes, previous experience in a customer-focused industry is required for this position.
What educational qualifications are needed to apply for this job?
A completed high school certificate or equivalent is required to apply for this job.
Are there training opportunities available for new Receptionists?
Yes, attendance at appropriate training courses is required, and there are opportunities to assist with the training and development efforts of the Night Team.
Is cash handling experience beneficial for this role?
Yes, previous experience in cash handling is considered advantageous for the position.
What company values should a Receptionist embody while working for Hilton?
A Receptionist should maintain attitudes and values such as teamwork, exceptional customer service, good communication, and adherence to company brand standards.
What is the work environment like at Hilton?
Hilton is dedicated to providing exceptional guest experiences and offers a collaborative work environment where Team Members are valued as essential to creating remarkable hospitality experiences.
Does Hilton offer any specific benefits to its Receptionists?
While specific benefits are not detailed in the job description, Hilton typically provides various benefits, including opportunities for career growth, training, and a supportive team environment.
What is expected regarding dress code and grooming standards?
Receptionists are expected to maintain excellent grooming standards, adhering to the company's dress code to ensure a professional appearance.