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Receptionist - A&E Conquest Hospital

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East Sussex Healthcare NHS Trust

22d ago

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You should provide a welcoming reception, assist with eTriage, register patients, manage documentation, prioritize workload, handle calls professionally, and liaise with staff effectively.
  • You will greet patients, assist with eTriage, register individuals, manage documentation, prioritize tasks, handle phone inquiries, and coordinate with hospital staff.

Requirements

  • Provide a positive and approachable Reception service to all patients arriving at the Emergency Department.
  • Support patients to use the eTriage system to book into the department.
  • Register / book in patients that are unable to use the eTriage system as well as be responsible for checking patient demographics are correct and print any associated paperwork.
  • Scan and file all completed Emergency Department documentation and to ensure safe storage and control of documents until disposal.
  • Check all returned patient documentation for referrals and send off referral paperwork as and when necessary.
  • Prioritise own workload within a busy Reception.
  • Ensure safe use of office equipment within the service.
  • To answer telephone enquiries in a professional and confidential manner and re-direct telephone enquiries to departments and wards as required.
  • Liaise with Emergency Department nursing and medical staff as well as other hospital staff as appropriate.

Responsibilities

  • Provide a positive and approachable Reception service to all patients arriving at the Emergency Department.
  • Support patients to use the eTriage system to book into the department.
  • Register / book in patients that are unable to use the eTriage system as well as be responsible for checking patient demographics are correct and print any associated paperwork.
  • Scan and file all completed Emergency Department documentation and to ensure safe storage and control of documents until disposal.
  • Check all returned patient documentation for referrals and send off referral paperwork as and when necessary.
  • Prioritise own workload within a busy Reception.
  • Ensure safe use of office equipment within the service.
  • To answer telephone enquiries in a professional and confidential manner and re-direct telephone enquiries to departments and wards as required.
  • Liaise with Emergency Department nursing and medical staff as well as other hospital staff as appropriate.

FAQs

What are the working hours for the Receptionist position in the Emergency Department?

The working hours are flexible and follow a full rotation 24-hour rota, which includes days, nights, weekends, and bank holidays as required.

What type of training is provided for this role?

The successful candidate will embark on a full training plan and will be mentored throughout their training process.

What duties will I be responsible for as a Receptionist?

Responsibilities include providing a positive reception service, supporting patients with the eTriage system, registering patients, checking demographics, scanning and filing documentation, and answering telephone enquiries.

Is prior experience required for this position?

The job description does not specify the need for prior experience, as training and mentorship will be provided.

How does the Emergency Department Reception team interact with other staff?

The Reception team will liaise with Emergency Department nursing and medical staff as well as other hospital staff as appropriate.

Who can I contact for more information about the job?

For further details or informal visits, you can contact Hannah March, Service Delivery Manager, via email at hannah.winslet@nhs.net or by telephone at 07967279696.

How does the organization ensure safe and quality care?

The organization is proud of providing ‘Outstanding’ care, with a focus on safe, compassionate, and high-quality services to the community, as noted in their Care Quality Commission ratings.

Are there opportunities for career advancement within the Trust?

While the job description does not explicitly mention career advancement, the support provided through training and mentorship may offer pathways for career growth within the organization.

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East Sussex Healthcare NHS Trust

We are an acute hospital and community NHS Trust providing NHS services for people living in East Sussex.

Science & Healthcare
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

East Sussex Healthcare NHS Trust (ESHT) offers a wide range of hospital and community health services across East Sussex. Their mission is to provide high-quality, patient-centered care that enhances the health and well-being of their local community. They are dedicated to delivering effective and compassionate healthcare, ensuring accessible and comprehensive services to meet the diverse needs of their patients.