FAQs
What are the working hours for the Receptionist position in the Emergency Department?
The working hours are flexible and follow a full rotation 24-hour rota, which includes days, nights, weekends, and bank holidays as required.
What type of training is provided for this role?
The successful candidate will embark on a full training plan and will be mentored throughout their training process.
What duties will I be responsible for as a Receptionist?
Responsibilities include providing a positive reception service, supporting patients with the eTriage system, registering patients, checking demographics, scanning and filing documentation, and answering telephone enquiries.
Is prior experience required for this position?
The job description does not specify the need for prior experience, as training and mentorship will be provided.
How does the Emergency Department Reception team interact with other staff?
The Reception team will liaise with Emergency Department nursing and medical staff as well as other hospital staff as appropriate.
Who can I contact for more information about the job?
For further details or informal visits, you can contact Hannah March, Service Delivery Manager, via email at hannah.winslet@nhs.net or by telephone at 07967279696.
How does the organization ensure safe and quality care?
The organization is proud of providing ‘Outstanding’ care, with a focus on safe, compassionate, and high-quality services to the community, as noted in their Care Quality Commission ratings.
Are there opportunities for career advancement within the Trust?
While the job description does not explicitly mention career advancement, the support provided through training and mentorship may offer pathways for career growth within the organization.