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Receptionist & Admin Assistant

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Bath

AI generated summary

  • You need GCSEs in English and Maths, NHS experience, reception skills, IT literacy, and effective communication abilities. Disclosure check required.
  • You will greet patients, manage appointments, make calls, and handle data entry while adapting to a busy, multi-tasking environment with a friendly attitude.

Requirements

  • GCSE or equivalent qualifications in English and Mathematics
  • Knowledge and previous experience of using Trust computer systems (i.e. Millennium)
  • Knowledge & Previous experience of working in the NHS or similar patient/customer focused environment
  • Experience of working on a reception desk
  • IT literate including knowledge of Microsoft Office- Word, Outlook, Excel
  • The ability to communicate effectively verbally and in writing to patients and staff at a range of levels, including on the telephone.
  • The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Responsibilities

  • This role will involve a mixture of reception and administration duties including greeting patients, entering information onto Millennium, booking appointments, making/receiving telephone calls and other administrative duties as required. The role is intended to be flexible.
  • Competent computer skills are essential and a cheerful, friendly and flexible approach to the workload is necessary. This is a busy role which will involve multi-tasking with ever changing priorities.

FAQs

What are the main duties of the Receptionist & Admin Assistant role?

The main duties include greeting patients, entering information onto the Millennium system, booking appointments, making and receiving telephone calls, and other administrative tasks as required, all within a busy reception area.

What qualifications are required for this position?

The essential qualification required is GCSE or equivalent in English and Mathematics.

Is previous experience in the NHS necessary for this job?

While it is not strictly necessary, knowledge and previous experience of working in the NHS or a similar patient/customer-focused environment is considered essential.

Are there any specific skills required for the job?

Essential skills include being IT literate with knowledge of Microsoft Office (Word, Outlook, Excel) and having the ability to communicate effectively both verbally and in writing to patients and staff at various levels.

What kind of work environment should I expect?

You can expect a friendly and inclusive work environment focused on person-centred care, where teamwork and individual contributions are valued.

Will I need to undergo a background check for this role?

Yes, as this role involves access to vulnerable individuals, it is subject to the Rehabilitation of Offenders Act, and a Disclosure check will be made through the Disclosure and Barring Service.

Is there any opportunity for professional development?

Yes, the organization is committed to creating a culture of learning, development, and innovation, providing support to help you take your career to its full potential.

What benefits are offered to staff?

Staff benefits include a comprehensive package of support for wellbeing, opportunities for professional development, and access to facilities that promote a healthy lifestyle, including a pool.

Who can I contact for more information about this role?

For further details or informal visits, you can contact Emma Manners, the Support Specialty Manager, at emanners@nhs.net.

The Royal United Hospitals Bath NHS Foundation Trust provides acute care for people in Bath and the surrounding towns.

Science & Healthcare
Industry
5001-10,000
Employees
1992
Founded Year

Mission & Purpose

Royal United Hospitals Bath NHS Foundation Trust provides a broad spectrum of healthcare services, including emergency care, elective surgery, and specialized treatments. Their mission is to deliver high-quality, patient-centered care while advancing medical research and education. They focus on improving patient outcomes and enhancing community health through compassionate, innovative healthcare practices.