FAQs
What are the main duties of the Receptionist & Admin Assistant role?
The main duties include greeting patients, entering information onto the Millennium system, booking appointments, making and receiving telephone calls, and other administrative tasks as required, all within a busy reception area.
What qualifications are required for this position?
The essential qualification required is GCSE or equivalent in English and Mathematics.
Is previous experience in the NHS necessary for this job?
While it is not strictly necessary, knowledge and previous experience of working in the NHS or a similar patient/customer-focused environment is considered essential.
Are there any specific skills required for the job?
Essential skills include being IT literate with knowledge of Microsoft Office (Word, Outlook, Excel) and having the ability to communicate effectively both verbally and in writing to patients and staff at various levels.
What kind of work environment should I expect?
You can expect a friendly and inclusive work environment focused on person-centred care, where teamwork and individual contributions are valued.
Will I need to undergo a background check for this role?
Yes, as this role involves access to vulnerable individuals, it is subject to the Rehabilitation of Offenders Act, and a Disclosure check will be made through the Disclosure and Barring Service.
Is there any opportunity for professional development?
Yes, the organization is committed to creating a culture of learning, development, and innovation, providing support to help you take your career to its full potential.
What benefits are offered to staff?
Staff benefits include a comprehensive package of support for wellbeing, opportunities for professional development, and access to facilities that promote a healthy lifestyle, including a pool.
Who can I contact for more information about this role?
For further details or informal visits, you can contact Emma Manners, the Support Specialty Manager, at emanners@nhs.net.