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Receptionist/Admin Clerk - GACU and IBD Nurse Led Service

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Aneurin Bevan University Health Board

10d ago

  • Job
    Full-time
    Entry Level
  • Healthcare
  • Newport

AI generated summary

  • You need good education, computer literacy, keyboard skills, medical records experience, proficiency in Word/Excel, and Welsh language skills. Be accurate, problem-solve under pressure, and flexible.
  • You will book appointments, update documentation, and provide reception cover, ensuring professional phone support and adherence to Health Board policies.

Requirements

  • Good General Education
  • Computer Literate
  • Standard Keyboard Skills
  • Understanding of a range of routine work procedures which would require a combination of on-the-job training and a period of induction
  • Previous Medical Records experience or knowledge of the hospital patient administration system (PAS)
  • Proficient in software packages including Word and Excel
  • Welsh Language skills understanding, speaking, reading and writing in Welsh
  • Ability to work and problem solve under pressure whilst achieving targets
  • Willingness to work under direction but also a self-starter
  • Demonstrate a commitment to achieving high quality standards of work
  • Flexible to the needs of the service, energic and determined
  • Accurate/Methodical in all aspects of work
  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh

Responsibilities

  • To provide quality Clerical Officer Support to the Team and its Patients. Ensuring all appointments are booked correctly and efficiently in a timely manner in accordance with the Health Board Policies and Procedures and all documentation is updated in line with the service requirements and standards.
  • To provide reception cover for the service. Answering Telephone calls in an efficient and courteous manner ensuring a high level of professionalism is maintained.

FAQs

Is the ability to speak Welsh a requirement for this position?

The ability to speak Welsh is desirable for this post, but Welsh and/or English speakers are equally welcome to apply.

What are the main duties of the Receptionist/Admin Clerk?

The main duties include providing clerical support to the Gastroenterology Ambulatory Unit and IBD Nurse Led Service, booking appointments, providing reception cover, and answering telephone calls in a professional manner.

Are there any specific software skills required for this role?

Yes, proficiency in software packages such as Word and Excel is desired, along with standard keyboard skills.

Is there any flexibility in working hours?

Yes, Aneurin Bevan University Health Board supports flexible working to promote a healthy work-life balance.

What are the essential criteria for this job?

The essential criteria include having a good general education, being computer literate, possessing standard keyboard skills, and the ability to understand routine work procedures with on-the-job training.

Can I apply in Welsh?

Yes, applicants are invited to apply in Welsh, and applications submitted in Welsh will not be treated less favorably than those made in English.

What type of experience is desirable for this position?

Previous medical records experience or knowledge of the hospital patient administration system (PAS) is desirable.

Will I receive communication regarding my application via email?

Yes, all recruitment-related correspondence will be sent to the email account registered on the application form, so it's important to check that account regularly.

Is there a salary range or pay structure for this role?

Yes, there is a temporary top-up for Bands 2 and 3, reflecting the living wage of £12.60 per hour, which equates to approximately £24,638 per annum.

How does the Health Board support career development?

The Health Board provides extensive training and development opportunities, including paid mandatory training, in-house programs, recognized qualifications, and management development programs.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers