You should have excellent phone skills, keyboard proficiency, a responsible attitude, and the ability to maintain confidentiality in a busy office. Be open to further training.

You will manage patient interactions, schedule appointments, handle prescriptions, process queries, maintain records, and support admin tasks in accordance with practice protocols.

United Kingdom

Aberdeen

NHS Grampian provides healthcare services to the Grampian region of Scotland, encompassing Aberdeen, Aberdeenshire, and Moray. Their mission is to deliver high-quality, patient-centered care and improve health outcomes for their diverse communities. Their purpose is to ensure effective, accessible healthcare through integrated services, promoting health and well-being while addressing local health needs and fostering innovation in care delivery.

Science & Healthcare

NHS Grampian

RUBISLAW PLACE MEDICAL GROUP RECEPTIONIST/ADMINISTRATION ASSISTANT 37 hours per week 0800-1630 Monday/Tuesday/Thursday/Friday 0800 1600 Wednesday An opportunity has arisen at Rubislaw Place Medical Group in Aberdeen to join the reception/admin team in an established city centre practice with 8,300 patients. The successful applicant will have an excellent telephone manner, keyboard skills and the ability to work in a busy office environment where no two days are the same. Job Purpose To assist the doctors in providing the best possible care for their patients. This is to be done by being a helpful, efficient and conscientious member of the team. Duties should be carried out in a responsible manner, ensuring confidentiality at all times. Key Responsibilities * Provide the first point of contact between patient and surgery * Book new and return appointments by telephone or face to face as appropriate * Record patient’s arrival for appointment * Record requests for prescriptions * Produce prescriptions in accordance with practice protocol * Undertake electronic filing of correspondence in patient’s record * Deal with queries from patients, health professionals and pharmacists with support from GPs as required * Record requests for urgent appointments with the triage/duty Doctor in accordance with practice protocol * Record requests for home visits with the triage/duty Doctor and prepare summaries for these * Issue appropriate paperwork to patients wishing to register with the practice in accordance with practice protocol * Photocopy documents and send faxes as required * Log outgoing mail in accordance with practice protocol * Provide admin support in relation to practice recall systems. In addition to the duties listed, any other relevant task may be requested by the GPs or Practice Manager. A willingness to participate in further training will be required. Annual Leave 22 days plus 8 days public holidays pro rata Informal enquiries by phone or email are welcome or please send a CV and covering letter to: Christine Lamb Practice Manager Rubislaw Place Medical Group 7 Rubislaw Place Aberdeen, AB10 1QB Christine.lamb@nhs.scot 01224 641968

RUBISLAW PLACE MEDICAL GROUPRECEPTIONIST/ADMINISTRATION ASSISTANT37 hours per week0800-1630 Monday/Tuesday/Thursday/Friday0800 1600 WednesdayAn opportunity has arisen at Rubislaw Place Medical Group in Aberdeen to join the reception/admin team in an established city centre practice with 8,300 patients. The successful applicant will have an excellent telephone manner, keyboard skills and the ability to work in a busy office environment where no two days are the same.Job PurposeTo assist the doctors in providing the best possible care for their patients. This is to be done by being a helpful, efficient and conscientious member of the team. Duties should be carried out in a responsible manner, ensuring confidentiality at all times.Key Responsibilities * Provide the first point of contact between patient and surgery * Book new and return appointments by telephone or face to face as appropriate * Record patient’s arrival for appointment * Record requests for prescriptions * Produce prescriptions in accordance with practice protocol * Undertake electronic filing of correspondence in patient’s record * Deal with queries from patients, health professionals and pharmacists with support from GPs as required * Record requests for urgent appointments with the triage/duty Doctor in accordance with practice protocol * Record requests for home visits with the triage/duty Doctor and prepare summaries for these * Issue appropriate paperwork to patients wishing to register with the practice in accordance with practice protocol * Photocopy documents and send faxes as required * Log outgoing mail in accordance with practice protocol * Provide admin support in relation to practice recall systems.      In addition to the duties listed, any other relevant task may be requested by the GPs or Practice Manager. A willingness to participate in further training will be required.Annual Leave 22 days plus 8 days public holidays pro rataInformal enquiries by phone or email are welcome or please send a CV and covering letter to:Christine LambPractice ManagerRubislaw Place Medical Group7 Rubislaw PlaceAberdeen, AB10 1QBChristine.lamb@nhs.scot01224 641968

Receptionist / Administration Assistant

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NHS Grampian

Mission & Purpose