FAQs
What are the primary responsibilities of the Receptionist and Clinic Clerk position?
The primary responsibilities include checking in/out patients, booking outpatient appointments on Cerner, making confirmation calls, answering inquiries from patients and the clinical team, and providing administrative support to the Haematology outpatient department.
What qualifications or experience are required for this role?
While specific qualifications may not be stated, relevant administrative experience, familiarity with patient-facing services, and proficiency in managing appointments and data entry are preferred.
Is there an opportunity for career development in this position?
Yes, the role includes benefits such as career development opportunities, which enable staff to advance in their careers while gaining valuable experience.
Are there flexible working options available for this position?
Yes, we are committed to improving the working lives of our staff and will consider applications for flexible working arrangements, part-time roles, or job shares.
Who can I contact for more information about the role?
For further details or informal visits, you can contact Catea Pinto, the Business Support Manager, via email at catea.pinto@nhs.net or by phone at 02033134655.
What software will I need to be familiar with for this job?
Proficiency in Cerner for booking outpatient appointments and familiarity with CDL for uploading referrals, prescriptions, and consent forms are essential.
Will I be part of a team?
Yes, you will work closely with other administration staff and the wider multidisciplinary team, including Consultants, to provide quality patient care.
Are previous applicants allowed to reapply for this position?
No, previous applicants are not eligible to apply for this role.
What type of patient interaction can I expect in this job?
You can expect to provide a patient-facing service to Haematology patients, which includes checking in patients, addressing inquiries, and assisting with administrative tasks related to patient care.
Can you elaborate on the recognition schemes available to staff?
We have a staff recognition scheme in place to acknowledge and reward exceptional contributions made by our staff, reflecting our values of kindness and collaboration.