Receptionist - Camborne Office Full/Part time(Ref: 90603)

HM Prison and Probation Service

Sep 14

Applications are closed

Job
Full-time
Entry Level
People, HR & Administration
Facilities Management

Requirements

- Changing and Improving
- Communicating and Influencing
- Delivering at Pace
- Managing a Quality Service
- It Skills
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
- Successful candidates must undergo a criminal record check
- People working with government assets must complete baseline personnel security standard checks

Responsibilities

To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary.
Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius.
Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.
To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required.
To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.
To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained.
To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.
Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include:
Process and update computer based and manual files and filing systems
Use a range of computer software in providing comprehensive administration support
Produce a range of documentation and correspondence
To access databases for information as necessary and input information as required
Scanning and archiving data, some of which is sensitive and highly confidential

FAQs

What is the job title for the position being advertised?

The job title is Receptionist - Camborne Office Full/Part time.

What are the core hours for this job?

Core hours include regular unsocial hours (evenings and/or weekends) as determined by the business need.

What type of experience is required for the role?

While specific prior experience is not detailed, the job requires administrative skills, customer service abilities, and the capability to manage sensitive and confidential information.

What is the primary responsibility of the receptionist?

The primary responsibility is to provide an effective and efficient first point of contact for all visitors and telephone callers, along with performing various administrative functions.

Are there any specific behaviours expected from applicants?

Yes, applicants will be assessed against the following behaviours: Changing and Improving, Communicating and Influencing, Delivering at Pace, and Managing a Quality Service.

What technical skills are required for the role?

Applicants are expected to possess IT skills and demonstrate their ability to provide administrative support using a range of computer software.

Will there be any training provided?

Yes, training will be provided for covering other teams/functions during periods of absence.

Is there a security check required for this position?

Yes, successful candidates must undergo a criminal record check and complete baseline personnel security standard checks.

Are there any benefits associated with this position?

Yes, the role includes access to a Civil Service pension, annual leave, public holidays, flexible working options, and support for a range of personal circumstances.

What should I do if I have questions about the recruitment process?

For questions regarding the recruitment process, you can contact the SSCL Recruitment Enquiries Team via email at Moj-recruitment-vetting-enquiries@gov.sscl.com or by calling 0845 241 5358.

HM Prison and Probation Service

Preventing victims by changing lives.

Government

Industry

10,001+

Employees

Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.