Receptionist/Cashier I - DI - Honolulu

Kaiser Permanente

3mo ago

Job
Full-time
Entry Level
Customer Relations
Honolulu

AI generated summary

You must have 1 year clerical experience in healthcare, type 40 wpm, be detail-oriented, adaptable, and possess strong communication skills. Knowledge of medical terminology and diagnostic imaging preferred.
You will greet patients, schedule appointments, collect payments, handle cashiering duties at a medical facility. Also answer phones, assist with patient inquiries, and handle administrative tasks.

Requirements

One (1) year clerical experience in healthcare facility.
Education:
High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
Additional Requirements:
Type 40 wpm.
Demonstrated knowledge of and skill in adaptability, customer service, detail-oriented, initiative, interpersonal relations, oral communication, problem solving, teamwork, and written communication.
Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
Talking to co-workers, customers, outside vendors, and on the telephone.
Reading, writing, speaking and understanding English.
Training/giving and receiving instructions.
Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.
Preferred Qualifications:
Experience in diagnostic imaging function.
Demonstrated knowledge or training in medical terminology.
Post high school coursework in office procedures or teaching.

Responsibilities

Greets and communicates with patients in friendly, confident and courteous manner conducive to personalized patient care environment; attempts to allay patients anxieties, fears and concerns regarding procedures.
Determines status and nature of examination; recognizes and responds appropriately to special problems and scheduling requirements based upon type of procedure and available resources; notifies patient of available appointment times; strives to prevent imaging conflicts due to varying imaging methods; expedites patient through proper channels.
Determines and explains fee involved; obtains insurance coverage information of any non-plan referrals; notifies non-plan patients of pre-payment, pre-authorization and billing procedures; requests letters of preauthorization of pre-approval if indicated.
Obtains, extends, computes, and verifies variety of charges pertaining to services rendered, health plan dues, and medications etc; receives cash, check, or credit card for payment; verifies information is accurate on all checks; assures valid authorization is received for all credit card payments; validates checks and credit slips; issues receipts accordingly.
Operates computerized cashiering system by entering transactions to post appropriate charges for services and supplies; refunds customers for overpayments of various services within authorized limits; assures all appropriate documents and signatures are obtained; enters refunds in computerized cashiering system.
Enters adjustments in computerized cashiering system for services rendered according to established guidelines; reconciles supporting documents to appropriate GLs; balances monies, checks, credit card charge drafts daily against cash jacket report and/or transaction reports. reconciles and resolves any discrepancies; reports to lead or supervisor as appropriate.
Prepares and processes bank deposits; prepares and logs deposits for armored car pick up; orders routine bank deposit supplies for cashiering area; orders and maintains change fund; buys and sells change from department cashiers; resolves any discrepancies; compiles data and information for special and routine reports, studies, and statistics as requested; uses up-to-date charge schedules and price lists for use in calculating charges and quoting estimates.
Receives, verifies, logs & secures deposit bags from other departments; prepares, compiles, and logs deposit bags for armored car pick-up; compiles, analyzes and trends data & information as necessary for special & routine reports, studies, statistics as necessary.
Receives telephone requests from patients, nursing and other clinical personnel; responds or forwards telephone requests as appropriate; answers questions regarding scheduling of appointments and examination preparations for all modalities at all clinics.
Collects, documents and correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders and other pertinent information into Radiology Information System.
Reviews written instructions with patient on pre-examination preparations and forwards questions to technical staff as necessary; explains importance of complying with preparations; distributes preparation substances necessary for procedure. In addition, schedules pediatric cases with operating room; arranges for anesthesia support; reviews written instructions with pediatric patient and/or guardian, including set anesthesia instruction; forwards questions to Diagnostic Imaging nursing staff as necessary.
Informs waiting patients of important changes in departmental operations that adversely affect service and/or wait times; coordinates release of patients awaiting immediate interpretation of their procedure.
Provides feedback to referring physicians regarding patients who are delayed, fail to show, or are unable to be contacted.
Identifies and quotes patient co-pay fees from established fee schedules; correlates with patients current health plan coverage.
Notifies supervisor or designee of significant delays or operational problems; refers problem situations and complaints to supervisor.
Receives, prioritizes and relays incoming phone messages to various subsections and personnel within diagnostic imaging department; operates departmental paging system.
Rotates through all reception stations within department on regular basis, including Angio/IR.
Cancels or reschedules patient appointments by telephone or correspondence; PROVIDES appropriate appointment and preparation information to insure patient comprehension and satisfaction.
Refers guardians of pediatric patients with known cases of claustrophobia back to physician for sedation order; obtains sedation order from referring physician and schedules procedure.
Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.
Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
Performs other duties and accepts responsibility as assigned.

FAQs

What are the main responsibilities of a Receptionist/Cashier I in the diagnostic imaging department in Honolulu?

The main responsibilities include monitoring requisitions for imaging procedures, scheduling patients for procedures, reviewing pre-examination instructions with patients, obtaining patient history forms, quoting co-pay fees, referring pediatric patients with claustrophobia to physicians for sedation orders, and facilitating scheduling for pediatric cases.

How does a Receptionist/Cashier I handle expedite and stat exam requests for diagnostic imaging procedures?

The Receptionist/Cashier I directs expedite and stat exam requests appropriately and confirms appointments with patients.

How does a Receptionist/Cashier I handle cancellations and rescheduling of patient appointments?

The Receptionist/Cashier I cancels and reschedules patient appointments in a manner that assures patient comprehension and satisfaction.

How does a Receptionist/Cashier I determine patient co-pay fees for diagnostic imaging procedures?

The Receptionist/Cashier I identifies and quotes patient co-pay fees from established fee schedules and correlates them with the patient's current health plan coverage.

What additional responsibilities does a Receptionist/Cashier I have when scheduling pediatric cases for diagnostic imaging procedures?

Additional responsibilities include obtaining sedation orders, reserving operating rooms, and arranging for anesthesia support for pediatric patients.

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